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Service and Support

Request for Service Instructions

Below you will find important information regarding the service of your devices.

 

Warranty: If your device is within the Manufacturing Warranty period, any items covered by the Warranty will be serviced or replaced at no charge and returned to the shipping address you provide on the "Request for Service" form. Please Note: Preventative Maintenance and Battery Changes are not covered by the Manufacturing Warranty.

 

Non-Warranty: If your device is not covered under the Manufacturing Warranty period our technicians will evaluate your device and provide a service estimate to you. Once Philips Respironics has confirmed payment details and your acceptance of the estimate our service department will complete the repair or service and return the device to the shipping address you provide on the "Request for Service" form.

 

Recertified Replacement Devices

 

Recertified replacement devices may be available. Please contact Product Support or your Sales Representative for additional details.

Additional Considerations

 

An Evaluation fee of $50.00 USD may be applied for devices not currently under warranty. This fee will be waived if service is performed.

 

A Data Recovery fee of $25.00 USD may be applied for data recovered from devices not currently under warranty. This fee will be waived if service is performed.

Request Service


Customer Shipping Information

 

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Billing Information

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Recover Data: Charges may apply. Please see Additional Considerations above.

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Information submitted on this form will be processed by Philips Respironics in the United States. Please read our Privacy Notice.

By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein.

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By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein.

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