Count on us as    your patients count on you

Philips Customer Service Solutions

 

We consider technology and also look beyond to the experiences of your teams and patients to unlock insights and understand changing needs. Our full range of customizable services and support adapt to your particular requirements. You can choose comprehensive or shared service agreements that cover Philips and non-Philips equipment – whichever you need. You’ll find you can count on Philips to support you through the product lifecycle and deliver service that can keep you focused on your patients.

 

 

 

Designed around you

Flexibility: Service options to meet changing needs

Value: Makes the most of your investment

Relationship: Working with you to drive success

RightFit Service Agreements

 

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Service lifecycle

 

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Customer care

 

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Count on us as your patients count on you

 

Philips works with your teams when you need us* to keep your systems running smoothly. Our flexible services and education offerings may be adapted to your needs in order to support your internal teams. By teaming up with Philips to take care of your systems you can worry about what really matters – delivering better care, to more people, at lower cost.

 

*Philips Customer Care Solutions Center, based in Atlanta, Georgia, USA provides support 24/7/365.

Our service capabilities:

Delivering service with excellence

 

No matter your strategic priorities or service needs, you expect a great service experience. Philips delivers an impactful experience, complemented with open communications and a hands-on partnership. And don’t just take our word for it, check out the latest awards and survey results to see what others in the industry have to say.

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Take control of dose management with DoseWise Portal

 

No doubt you’ve considered the growing importance dose tracking and dose optimization holds for your patients and staff. You’ve made the reasonable decision to act aggressively to establish a dose management program. You are not alone, and Philips can help.

 

DoseWise Portal is a vendor-agnostic, web-based solution that collects, measures, analyzes, and reports patient AND staff radiation exposure, assisting you to make data-informed decisions, improve efficiency, and demonstrate a commitment to quality, satisfaction, patient and staff safety.

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Parts delivery

 

With Philips, you can be sure of fast parts delivery and round-the-clock technical parts expertise. Our parts delivery is facilitated by 29 parts depots, a national depot, and more than 2,000 support specialists strategically located throughout the United States and Canada. Add the resources of AllParts Medical and Dunlee and we are well-suited to support both your Philips and non-Philips products.

 

Parts Order Desk Specialists work in collaboration with Remote Support Specialists (RSS), Field Service Engineers (FSE), and National Support Specialists (NSS) teams to minimize service response time and help keep customer systems at optimum performance. We plan ahead to keep you running at maximum system availability.

Increase uptime through proactive remote support

 

Philips Remote Services helps you make the most of your Philips and non-Philips  systems  by minimizing unplanned downtime and providing both technical  and clinical support by experienced specialists and engineers With remote services you’ll receive proactive monitoring whereby many system issues can be identified, diagnosed, and fixed without interrupting your busy schedule and before they impact patient care. Sophisticated security features provide protection for your networks, medical systems, and patients’ privacy.

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