Water under your machine can have multiple causes, it does not directly indicates a technical default. Find out more in the information below and support movie* that shows more detailed instructions.
Water in the drip tray
If you see water in the drip tray do not worry, it's perfectly normal:
This is water from the self-rinsing cycles made by the machine during use, which end up directly in the drip tray. This is not a leakage of the machine.
Brownish water / water containing coffee particles
If the water under the machine is brownish or contains coffee parts, make sure it is not caused by an overflown drip tray, spillage, removing the drip tray during use or a clogged brew group/residue drawer. To prevent/solve this:
- Empty the drip tray when the 'drip tray full indicator’ pops up through the drip tray cover
- Before you start descaling the machine, make sure that the drip tray is empty
- The machine is placed on a horizontal surface
- Remove the brew group and coffee residue drawer and rinse them under the tap.
Clear water under the machine
If the water tank is placed in the front of the machine, the water tank might not be fully inserted, make sure you push it to the back as far as possible.
If this does not solve the problem, please contact the customer support in your country there might be a leakage.
Coffee / water is leaking behind the coffee spout
If you have a removable coffee spout, make sure it is placed in the correct position. Push the coffee spout a bit more towards the machine, this might help to solve the problem.
If the coffee spout on your machine is not removable, please contact the customer support in your country there might be a leakage.
*The support movie is applicable for all Full Automatic Espresso machines, not only the mentioned models in the text.