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2 year warranty
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Toothbrush heads
All series
Philips Sonicare SimplyClean 2-pack standard sonic toothbrush heads
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HX6012/04
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All (1)
Why is there a gap between my brush head and handle?
My Sonicare toothbrush turns off by itself
My Sonicare toothbrush is vibrating less powerfully
I cannot connect my toothbrush to the Sonicare app
My Sonicare toothbrush vibrates too powerfully
My Sonicare toothbrush is not charging
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