My brush head falls off my Sonicare toothbrush

Updated on 2022-05-20

If your brush head falls off your toothbrush handle, ensure that the brush head is attached correctly. Attach the brush head with the bristles in the same direction as the buttons. A small gap will remain between the handle and brush head as needed for vibration.

The brush head or handle is dirty: Ensure that the bottom of the brush head and the area around the metal shaft is free of debris. You can clean it with lukewarm water or a soft cloth.
Use authentic Sonicare toothbrush heads.: Our toothbrushes are only compatible with Philips Sonicare brush heads.
Need more support?: If these solutions do not help you, please contact us.