Philips Support

My brush head falls off my Sonicare toothbrush

Updated on 13 July 2022

If your brush head falls off your toothbrush handle, ensure that the brush head is attached correctly. Attach the brush head with the bristles in the same direction as the buttons. A small gap will remain between the handle and brush head as needed for vibration.

The brush head or handle is dirty: Ensure that the bottom of the brush head and the area around the metal shaft is free of debris. You can clean it with lukewarm water or a soft cloth.
Use authentic Sonicare toothbrush heads.: Our toothbrushes are only compatible with Philips Sonicare brush heads.
Need more support?: If these solutions do not help you, please contact us.