Shopping cart

There are currently no items in your shopping cart.

    Philips Support

    My brush head falls off my Sonicare toothbrush

    Published on 13 July 2022
    If your brush head falls off your toothbrush handle, ensure that the brush head is attached correctly. Attach the brush head with the bristles in the same direction as the buttons. A small gap will remain between the handle and brush head as needed for vibration.
    Brush Head Sonicare toothbrush

    The brush head or handle is dirty

    Ensure that the bottom of the brush head and the area around the metal shaft is free of debris. You can clean it with lukewarm water or a soft cloth.

    Use authentic Sonicare toothbrush heads.

    Our toothbrushes are only compatible with Philips Sonicare brush heads. 

    Need more support?

    If these solutions do not help you, please contact us.
    Contact Philips

    We are happy to help you

    Looking for something else?

    Discover all Philips Support options

    Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.