1
0

Shopping cart

There are currently no items in your shopping cart.

    Philips Support

    My Sonicare toothbrush is not charging

    Published on 22 November 2022
    If you find that your toothbrush is not charging, the troubleshooting tips below may help you find a solution.

    If none of these tips help, there may be a technical issue with your toothbrush that you can not solve yourself. We recommend that you request a repair for your toothbrush. Depending on your location, you can arrange an online repair, visit one of our authorized service centers, or contact us.

    The most common solution: Try a different power source.

    Does your toothbrush not charge when it is plugged in? Your outlet might not work. Try using a different outlet to charge it.

    The second solution: Use an original charger.

    An official charger is designed to use the correct voltage. Try charging by using the original charger that came with your toothbrush.

    The third solution: Check if your charger cable is damaged.

    Try checking if your charger cable is damaged. If you notice any damage to your charger, stop using the charger immediately. Purchase a new charger for your Sonicare toothbrush in our online store.

     

     

    The last possible solution: Place your charger or toothbrush correctly.

    Check that the charger is not placed on a metal surface or near other chargers, as this may cause interference. If you use a charging stand, pad, or glass, ensure that your toothbrush is placed centrally on the charger.
    Contact Philips

    We are happy to help you

    Looking for something else?

    Discover all Philips Support options

    Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.