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    Philips Support

    My Sonicare toothbrush is not charging

    Published on 22 November 2022
    If you find that your toothbrush is not charging, the troubleshooting tips below may help you find a solution.

    If none of these tips help, there may be a technical issue with your toothbrush that you can not solve yourself. We recommend that you request a repair for your toothbrush. Depending on your location, you can arrange an online repair, visit one of our authorized service centers, or contact us.

    The most common solution: Try a different power source.

    Does your toothbrush not charge when it is plugged in? Your outlet might not work. Try using a different outlet to charge it.

    The second solution: Use an original charger.

    An official charger is designed to use the correct voltage. Try charging by using the original charger that came with your toothbrush.

    The third solution: Check if your charger cable is damaged.

    Try checking if your charger cable is damaged. If you notice any damage to your charger, stop using the charger immediately. Purchase a new charger for your Sonicare toothbrush in our online store.



    The last possible solution: Place your charger or toothbrush correctly.

    Check that the charger is not placed on a metal surface or near other chargers, as this may cause interference. If you use a charging stand, pad, or glass, ensure that your toothbrush is placed centrally on the charger.
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