This article was published by Becker’s Hospital Review on July 28, 2016.
Strategic design is becoming a key priority as healthcare providers realize compelling correlations between better design and increased patient satisfaction as well as other key metrics. No longer an afterthought or simply aesthetics, healthcare design is improving the patient experience – encompassing the delivery of clinical and operational services throughout that journey – and driving real transformational change.
Design thinking for healthcare can be defined as an approach to creating an innovative and optimized patient care environment. Essential to design thinking is the iterative methodology that includes alternating diverging and converging process steps to get to the desired end state. Design thinking includes all sorts of techniques to stimulate creativity and encourage out-of-the-box ideas while supporting collaborative decision making with a keen focus on what matters most.