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    Philips Support

    I have neither picture nor sound after connecting. What should I do?

    Published on 2017-01-31

    If you are using a direct cable connection from the wall outlet:

    1. Check the incoming cable or antenna signal connection to ensure that it is properly secured to the TV's antenna input.
    2. If the connection is good, perform the Autoprogram and ensure that the Installation mode (Antenna or Cable) is selected correctly.

    What if I am using a coaxial connection?

    If you are using a coaxial connection from the Cable or Satellite box to the TV:

    1. Set the TV to the channel specified by the service provider.
    2. Store the channel by selecting Channels or Setup and selecting Add Channels.
    3. Change the channels at the Cable or Satellite box to view the program.

    What if I am using a video connection (CVBS, S-Video, YPbPr, HDMI) from the source (DVD, Cable or Satellite box) to the TV?

    If you are using a video connection (CVBS, S-Video, YPbPr, HDMI) from the source (DVD, Cable or Satellite box) to the TV:

    1. You do not need to perform Autoprogram to search for the channels.
    2. Press the ' SOURCE ' button on the remote control repeatedly to select the correct input source.

    What if I am using an HDMI connection from the source to the TV?

    If you are using an HDMI connection from the source (DVD, Cable or Satellite box) to the TV:

    1. Reset the TV and source by unplugging it from the power outlet for 30 seconds.
    2. Press the play button on your source device. If the source is HDMI CEC compliant, the TV will automatically switch to the HDMI input.
    3. If your source is not HDMI CEC compliant, turn on the TV and switch to the HDMI input.
    4. Turn on your source.

    What if I have selected the correct input and channel and STILL have no picture and sound?

    If you are sure you have selected the correct input or channel but still have no picture and sound:

    1. Try resetting the TV by unplugging it from the power outlet for 30 seconds.
    2. Press the ' SOURCE ' button to select the correct input source.
    3. Check the connection cables.
    4. Try the connected source with another TV.
    5. Connect a different source on the same connection of your TV.

    The information on this page applies to the following models: 55PFL5602/F7 , 55PFL5601/F7 , 55PFL5901/F7 , 75PFL6601/F7 , 43PFL4901/F7 , 55PFL4901/F7 , 65PFL6601/F7 , 50PFL4901/F7 , 32PFL4901/F7 , 40PFL4901/F7 , 65PFL8900/F7 , 49PFL7900/F7 , 65PFL7900/F7 , 55PFL7900/F7 , 55PFL6900/F7 , 43PFL4609/F7 , 43PFL4909/F7 , 65PFL4909/F7 , 55PFL4609/F7 , 23PFL4509/F7 , 32PFL4609/F7 , 28PFL4909/F7 , 50PFL4909/F7 , 40PFL4709/F7 , 58PFL4909/F7 , 58PFL4609/F7 , 49PFL4909/F7 , 55PFL4909/F7 , 32PFL3509/F7 , 40PFL4609/F7 , 49PFL4609/F7 , 40PFL4909/F7 , 32PFL4909/F7 , 47PFL5708/F7 , 32PFL3508/F7 , 40PFL5708/F7 , 39PFL5708/F7 , 32PFL5708/F7 , 40PFL4908/F7 , 40PFL4708/F7 , 46PFL3908/F7 , 46PFL3708/F7 , 46PFL3608/F7 , 39PFL2708/F7 , 50PFL3908/F7 , 39PFL2908/F7 , 39PFL2608/F7 , 50PFL3708/F7 , 29PFL4908/F7 , 32PFL4908/F7 , 24PFL4508/F7 , 32PFL4508/F7 , 29PFL4508/F7 , 50PFL5907/F7 , 42PFL5907/F7 , 55PFL5907/F7 , 46PFL5907/F7 , 40PFL4907/F7 , 55PFL3907/F7 , 22PFL4907/F7 , 50PFL3707/F7 , 26PFL4907/F7 , 50PFL3807/F7 , 22PFL4507/F7 , 40PFL4707/F7 , 26PFL4507/F7 , 32PFL4907/F7 , 32PFL4507/F7 , 46PFL3706/F7 , 55PFL5706/F7 , 46PFL5706/F7 , 55PFL4706/F7 , 46PFL4706/F7 , 40PFL3706/F7 , 32PFL3506/F7 , 40PFL5706/F7 , 40PFL4706/F7 , 46PFL3505D/F7 , 40PFL5705DV/F7 , 55PFL7705DV/F7 , 55PFL5705DV/F7 , 46PFL7705DV/F7 , 46PFL5705DV/F7 , 40PFL7705DV/F7 , 32PFL4505D/F7 , 40PFL3505D/F7 , 55PFL7505D/F7 , 55PFL7705D/F7 , 46PFL7705D/F7 , 55PFL5705D/F7 , 46PFL5705D/F7 , 22PFL4505D/F7 , 40PFL5705D/F7 , 55PFL5505D/F7 , 19PFL4505D/F7 , 46PFL7505D/F7 , 40PFL7705D/F7 , 46PFL3705D/F7 , 40PFL3705D/F7 , 46PFL5505D/F7 , 40PFL5505D/F7 , 40PFL7505D/F7 , 22PFL3505D/F7 , 19PFL3505D/F7 , 52PFL7704D/F7 , 47PFL7704D/F7 , 42PFL7704D/F7 , 47PFL6704D/F7 , 42PFL6704D/F7 , 22PFL3504D/F7 , 19PFL3504D/F7 , 42PFL3704D/F7 , 32PFL3504D/F7 , 32PFL3514D/F7 , 32PFL6704D/F7 , 47PFL3704D/F7 , 52PFL5704D/F7 , 52PFL3704D/F7 , 47PFL5704D/F7 , 42PFL5704D/F7 , 47PFL3603D/F7 , 32PFL5403D/F7 , 52PFL7403D/F7 , 52PFL5603D/F7 , 52PFL3603D/F7 , 47PFL7403D/F7 , 47PFL5603D/F7 , 42PFL7403D/F7 , 42PFL5603D/F7 , 42PFL3603D/F7 , 19PFL3403D/F7 , 32PFL3403D/F7 . Click here to show more product numbers Click here to show less product numbers

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