Enable enhanced productivity by orchestrating radiology workflow

Case study ∙ By Philips Healthcare ∙ Jul 12, 2022 ∙ 7 min read

Case study


Emergency care and resuscitation

Leading healthcare organization Campus Bio-Medico University Hospital wanted to manage the prioritization and delegation of cases to the right radiologist at the right time and in the right order. A unified radiology workspace with enterprise disaster recovery back-up was implemented to relieve the time pressure on radiologists of having to decide which case to read next. Having all relevant patient information and studies in one view at the right radiologist fingertips can ensure a streamlined experience as well as improved patient outcomes.


Campus Bio-Medico University Hospital has utilized Philips radiology solutions for many years. In Philips, the institution has found a collaborative, and trusted partner that is attentive to its users, and offered the ability to have a single workspace to index multiple archives stored on disparate servers. This workspace could make it possible to automatically deliver the most urgent studies to the most qualified radiologists, expediting reading and reporting for continuity of care and a better workflow.

Hospital Campus de la Salud

Case study at a glance


Campus Bio-Medico University Hospital, Rome, Lazio, Italy; Department of Diagnostic Imaging and Interventional Radiology


Multiple challenges were at play, including: consolidate multiple workflows in a single workspace covering 7/7 days; facilitate stronger collaboration between clinicians integrated reporting; manage more than 20 different information systems; balance radiologist workload to ensure high standard of care in line with SLA agreements


A single orchestrated workflow with enterprise cloud disaster recovery backup.


  • Greater than 50% improvement in productivity due to the allocation of the exam to the right professional. Considering that Campus Bio-Medico had already a digital workflow, this represents an exceptional result.
  • Reduction of 92% in customer complaints: Campus Bio-Medico identified a significant reduction from 37% to 3% of customer complaints on receiving the reporting in time.
  • Reduction of 40% of average reporting time

Four pillars of collaborative solutions-based success

Four pillars of collaborative solutions-based success

Enhance productivity and efficiency for optimized workflows


The workflow of the Campus Bio-Medico needed to provide 7/7 days coverage, while ensuring that the specialist skills would always be available. Streamlining workflow is imperative not only, then, to deliver a high level of patient care, but also to address the very real challenge of radiologist burnout. Dr. Carlo Cosimo Quattrocchi explains: “All skills must always be covered. It is not enough to manage the radiological work in terms of time and competence. Therefore, a tool was needed that could direct examinations to radiologists who had the closest skills to give the best answers to the question - in terms of time and competence.”


A key part of the collaborative solution installed at Campus Bio-Medico is the smart workflow-management system called Philips Radiology Workflow Orchestrator, that is designed to automatically determine the best match to help deliver the right case to the right radiologist, based on their area of expertise, availability and current workload.

“The workflow orchestrator allocates the exam to a specific person with the best profile, credentials, and specific skills to manage that exam... This alone already speeds up the workflow by 50%."

Dr Carlo Cosimo Quattrocchi

Head of Diagnostic Imaging and Interventional Radiology, Campus Bio-Medico University Hospital

Optimized communication between radiologists

Communication capabilities are enhanced to allow online chat as well as enabling context and screen sharing to drive diagnostic concordance so that a radiologist reading the exam can connect to another specialist using native chat and screen-sharing to discuss the case in a secure digital environment, giving the patient the best chance of timely diagnosis and effective treatment.


Dr. Quattrocchi explains: “Before having the solution, in order to ask for a second opinion, the radiologist used to have to move from one location to another. They’d then have to reach a colleague, interrupting the colleague’s work as well as their own. Now all of this can be done via chat. With chat, we can screen share the images being reported at that precise moment without having to interrupt the reciprocal workflow. This function makes it possible to consult with a colleague and arrive at an answer even earlier.”

Dr. Quattrocchi while performing a report using the voice dictation

Dr. Quattrocchi while performing a report using the voice dictation to insert hyperlinks in the Interactive Multimedia Reporting*

Enriched diagnostic tools and interactive reporting to advance the quality of care

Quality and efficiency of reporting was key to Campus Bio-Medico University Hospital. To avoid manual importing of relevant findings and to have a faster turnarounds on exams delivering greater clinical value, the native interactive reporting was introduced in the workspace. The interactive multimedia eliminates the need for a separate reporting solution. It enables the radiologist to automate the insertion of image-related information into the report and in return, the referring physician receives a clearer, tracked, more insightful report with the ability to make simple volumetric comparisons and bookmarking tools that allow for the marking up, retrieval, viewing and follow up over time.


Campus Bio-Medico University Hospital estimates that, after the implementation of the solution there was reduction in the standard deviation among radiologists from 3,5 days to 2,1 days, reducing the TAT of 40%. In addition, after the implementation Campus Bio-Medico identified a significant reduction from 3.5 to 2.1% of customer complaints on receiving the reporting in time.

“By using the workflow orchestrator to report images closest to them, we can also guarantee optimal reporting quality. Calls to Public Relations Office have been drastically reduced and this really does result in a better outcome for the patient.“

Marco Venditti

Head of IT Operations, Campus Bio-Medico University Hospital

Cloud-based disaster recovery back up

In 2014, in order to optimize the radiology workflow, Campus Bio-Medico Hospital decided to replace the RIS and PACS modules previously used in the hospital to deliver a hybrid cloud solution and disaster recovery backup, comprising all existing and past exams and reports. The solution removed the need for hardware and structure management, as those services would now be managed by Philips, saving time and resources of the IT department.


Moving to cloud based services represented a future focused solution to Campus Bio-Medico challenges, propelling the institution to a next level. Marco Venditti, Head of IT Operations reflects: “The key factor that made us choose Philips was because this project was mainly cloud-based. The model the team presented was very mature and the business model was based on pay per use. The resilience of the solution’s hybrid approach with the Cloud Connect in-house and the cloud outside is very satisfying.”

Case study

Enable enhanced productivity by orchestrating radiologist workflow

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Results from case studies are not predictive of results in other cases. Results in other cases may vary.


*All pictures shown are for illustration purpose only. Actual product may vary due to product enhancement.

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