Multi-Vendor Services

    One collaborative partner for continuous improvement

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    A broad portfolio of services to help you do more with less

     

    Philips Multi-Vendor Services provides vendor agnostic, multi-modality solutions for maintenance, lifecycle, and performance services for your imaging/biomedical equipment. Designed to cost-effectively manage complex networks of assets across multiple sites of care, Multi-Vendor Services helps simplify data and insight gathering, drive operational excellence, and enhance the patient and staff experience. This comprehensive portfolio of service solutions sets you on a course of continuous improvement.

    Top features

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    Flexible, customizable service plans, from full coverage to on-demand
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    High system uptime, performance and productivity
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    One contract, one maintenance bill, one-stop performance management
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    Nearly 2,000 service support specialists with expertise across brands and modalities
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    Fast delivery of certified Philips and non-Philips parts

     

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    Support for your in-house service and biomed teams

    Offerings based on your needs

     

    With Philips Multi-Vendor Services you have the opportunity to tailor the services you require. Our innovative technologies and proven qualified service expertise allow you to successfully support your patients, your people, your organization and your equipment. It’s not a ‘one size fits all’ approach. Through our consultative model, you can engage at a level that suits you today and adapts to meet your needs for tomorrow.

    Our services are concentrated in three core areas:

     

    • Maintenance services – parts procurement, inventory verification, biomed training, asset management and tracking, ultrasound equipment rental, and imaging/biomed repair services
    • Lifecycle services – product and services that support enhancing and extending the useful life of clinical imaging and biomedical equipment regardless of manufacturer
    • Performance services – vendor-agnostic equipment utilization services using technology and data insights to better manage your imaging budget and maximizing asset utilization

    Services that consistently prove their value


    Current needs

    Corrective services that can solve immediate clinical or technical problems

    Proactive needs

    Protective, next-step solutions to help detect repeat issues

    Predictive needs

    Forward-looking assessments that anticipate and may head off future challenges

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    A multi-vendor, multi-modality approach

    Interconnected challenges and resources create a solid partnership between Philips and your organization.
    multi-service multi-modality approach
    Our multi-vendor, multi-modality approach means you’ll experience an exceptional level of service whether we’re working on a Philips or a non-Philips system. Philips field service engineers are experienced and trained to service non-Philips systems. Not only does this help maintain your systems to high quality standards, it also enables our engineers to diagnose faults, replace parts and carry out repairs effectively. They will have your systems up and running as soon as possible.

    Proven capabilities


    Delivering excellent service adapted to your needs

    Maintain peak functionality

    The diversity of equipment service programs allows you to design the kind – and level – of service support your organization needs. From call handling to parts and problem solving, services at every level keep your equipment up and running, staff up to speed, and organization on track.

     

    • Designed around your unique requirements, RightFit Service Agreements are scalable to help manage your clinical assets with greater ease, efficiency and savings. Transition from full-service to in-house without penalty
    • Opt for Remote Service support for proactive monitoring of Philips and non-Philips imaging systems
    • Robust parts supply services through AllParts Medical offers multi-vendor parts procurement (20,000+ parts) and ultrasound probe repair and exchange services
    • Manage your clinical assets with exceptional ease, efficiency and savings using InfoView Asset Management cloud-based CMMS software

     

    Extend equipment life

    Enhancing and extending the life of your clinical imaging and biomedical equipment is critical to sustaining a strong ROI. Lifecycle improvements include upgrades and accessories that optimize your system performance, regardless of manufacturer.

     

    • Access power solutions, accessories, UL clinical education, MR shielding, wireless upgrades, room moves and more through the LifeSolutions Multi-Vendor Catalog

     

    Increase operational efficiency

    Innovative technology and data insight-based performance improvement enables you to continuously improve operational efficiency against clinical goals. Solutions aimed at maximum asset uptime and effective capacity utilization, can assist with productivity and regulatory compliance.

     

    • PerformanceBridge Utilization enables operational performance improvement focused on system utilization and throughput in MR, CT and iXR
    • Choose a PerformanceBridge Practice subscription to drive continuous performance improvement through  tailored assessments, targeted recommendations, ongoing monitoring and in-depth analytical reporting
    • Discover how DoseWise can help you build a sustainable radiation management program and culture of safety, contributing to effective operation and compliance
    Resources to support your decision-making
    Documents

    RightFit services overview brochure 1.37mb

     

    Multi-Vendor overview brochure 110kb

     

    InfoView overview brochure 126kb

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    Top benefits

    Clinical
    Access to the latest applications leading to more confident diagnosis
    Technical
    Effective use of equipment
    Operational
    Seamless operations and professional support for users
    Financial
    Locked-in pricing and protection from obsolescence of investments
    Financial
    Locked-in pricing and protection form obsolescence of investments
    Growth and expansion
    Flexible, optimized contracts that evolve to meet changing business needs
    Strategic
    Actionable insights for improving practice based on equipment and service data analytics
    Compatibility
    Verify system compatibility and enhanced maintenance support

    Why choose Multi-Vendor Services

    The MCVI story would be incomplete without Philips. It’s a partnership – they help us become the best at what we do.”

    – George Villalba, Manager, Clinical Applications & Technology, Miami Cardiac & Vascular Institute

    Working with Philips was transformational. It helped us to look at taking care of patients in a way we’ve never done before.”

    – Amy Hoey, Chief Nursing Officer, Lowell General Hospital

    Value and smart investing

     

    At Philips, we recognize the importance of accurately matching service coverage to your organization’s needs. Our consultative model is designed to work within your financial plan to maximize ROI, increase equipment performance and safeguard against breakdown costs.

     

    The RightFit portfolio of flexible service agreements can scale from comprehensive to shared services without a change in fees. You can select from valuable service options that align with your budget and risk tolerance. By coordinating and optimizing a planned approach to asset selection and maintenance, we’ll help you meet your stakeholder’s expectations. We are the only Multi-Vendor Service provider to achieve ANAB ISO 55001 quality certification.

     

    Philips offers flexible spending accounts to suit your needs:

     

    RightFit Lifecycle Account provides the broadest coverage, including upgrades, training, education, parts (Philips and AllParts Medical), labor, and Lifecycle Solutions catalog items across any systems, departments and hospitals, to give you the greatest flexibility and convenience. 

    RightFit Flex Pool increases your control of spending to specific imaging systems while offering flexible spending on parts*, labor, training, education, and Lifecycle Solutions. 

    Image+ offers parts, service and training discounts through a volume-based purchasing rewards program. This program gives in-house teams access to high-quality parts and support without a service contract.

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    Technical training and clinical education

     

    Take advantage of our robust technical training and clinical education programs. We offer more than 200 technical courses and 40 training bays for both Philips and non-Philips equipment. Classes can be conducted at your site, in one of our Centers of Excellence, or online to support skills refresh. Shadow an expert and learn how to perform first-look service procedures in a ‘peer-to-peer’ environment.

     

    The Philips Learning Connection is an online healthcare education experience for continuing clinical education. You’ll find more than 1,700 courses and activities on all modalities to help enhance operational efficiency and quality of care.

     

    Philips Clinical Services Flex Accounts helps you manage and pay for specialized education. Similar to a gift card, clinical education may be purchased in convenient blocks. Draw down any time, any amount over the entire account period.

    Related services

     

    PerformanceBridge

     

    A suite of operational improvement software and professional services to support continuous improvement.

    InfoView

     

    Powerful asset management software that helps you make better decisions while saving time and money, designed specifically for health systems.

    AllParts Medical

     

    As part of the Philips family, AllParts Medical has access to all Philips and non-Philips MRI, CT, Ultrasound and X-ray (mammography, interventional, fixed and mobile) parts you need.