IMPORTANT SAFETY WARNING

SENSEO® COFFEE MAKER

Philips has identified a safety problem which affects a number of Senseo® coffee makers produced in Poland from July 2006 to November 2008 and for units made in China from July 2007 to November 2008. Philips is committed to the well-being of its consumers and has decided to voluntarily recall the affected Senseo® machines and offer replacement units to consumers.

 

The product type-numbers affected are:

 

HD7810, HD7820 and HD7832

 

Unaddressed calcification in the coffeemaker from use of hard or medium water, when combined with an external electrical fault, can lead to obstruction of the overpressure release system causing boilers to suddenly separate possibly leading to injury. Per year, the risk is less than three per million and there have been no reported cases in the United States.

HOW DO I KNOW IF MY SENSEO® COFFEE MAKER IS ELIGIBLE FOR RECALL FOR EXCHANGE

Please call Philips Consumer Care (tel:  1-866-604-0051) to talk with an agent to see if your coffeemaker is eligible. The agent will ask you the following information:

  1. The type number
  2. The production date
  3. The origin of production

 

That information can be found easily by unplugging your Senseo® coffee maker and remove the water container and drip tray and looking on a label on the base.

The Type number has 6 digits starting with HDXXXX.

Type number

The product production date has 5 digits and can be found on the bottom right of the label.

Production date

The manufacture country can be found on the bottom left of the label.

Manufacture country

Please also read the FAQs below.

WHAT TO DO IF YOU OWN A SENSEO® COFFEE MAKER WHICH DOES NOT NEED TO BE EXCHANGED

If you own a Senseo® coffee maker with a different type number to those stated above or produced before or after the period July 2006 to November 2008, your appliance will not need to be replaced. We would like to reassure owners of these Senseo® coffee makers that they are safe to use.

 

We would like to remind all owners of a Senseo® coffee maker to properly service their machine by decalcifying it every three months. Regular maintenance will help prolong the lifetime of the appliance as well as ensure that the flavor and temperature of the coffee remains at an optimum level. Decalcification instructions can be found in the product manual or by contacting an agent from Philips Consumer Care (tel:  1-866-604-0051).

 

Descaling for HD7810
Descaling for HD7830 and HD7832

 

This video template are using for videos outside the philips.live platform. Video’s that we are hosting on external websites. For 4:3 video's

We thank you for your cooperation and apologize for any inconvenience caused.

FAQs

  1. What problem has Philips identified with its Senseo® coffee makers? 
  2. What is calcium build-up, or "extreme calcification"? 
  3. What are you doing to resolve the problem? 
  4. Is the exchange program free of charge? 
  5. What is Philips’ advice to owners of a Senseo® coffee maker? 
  6. Can I continue to use my Senseo® coffee maker? 
  7. How do I know if my Senseo® appliance is among the affected batches? 
  8. Does the problem occur with all Senseo® coffee makers? 
  9. Where can I find the product type number and production date? 
  10. How long will it take to replace the affected products?
  11. Will Philips exchange my affected unit for the exact color and type I currently own?
  12. Have you reported the problem to the Consumer Product Safety Commission? 

 

Q: What problem has Philips identified with its Senseo® coffee makers?
A:  Philips has identified a safety problem which affects a number of Senseo® coffee makers produced between July 2006 & November 2008. Per year, the risk is less than three-per-million. Philips is committed to the well-being of its consumers and has decided to voluntarily recall the affected Senseo® machines and replace them.

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Q: What is calcium build-up, or “extreme calcification”?
A:  Some water sources contain a higher concentration of calcium which can build up in the inner workings of the machine creating scale.

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Q: What are you doing to resolve the problem?
A: Philips is offering to exchange affected units. Consumers should call the toll-free consumer care number 1-866-604-0051.

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Q: Is the exchange program free of charge?
A: Yes. If you own an appliance from the affected batch, you are eligible for a free replacement of your Senseo® coffee maker.

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Q: What is Philips’ advice to owners of a Senseo® coffee maker?
A:  Our advice to owners is to check whether their appliance is part of the affected batch. If your coffee maker is part of the affected batch, please register via the system above and discontinue using the product.

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Q: Can I continue to use my Senseo® coffee maker?
A: Affected units should be exchanged via the communicated system.

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Q: How do I know if my  Senseo® appliance is among the affected batches?
A: The affected batches were manufactured between July 2006 and November 2008 and have the following product type numbers: HD7810, HD7820 and HD7832.

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Q: Does the problem occur with all Senseo® coffee makers?
A: No, the risk is limited to a batch of machines produced between July 2006 and November 2008. All Senseo® coffee makers produced from November 2008 have a technical update which eliminates the risk completely. The products affected have the following product type numbers: HD7810, HD7820 and HD7832.

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Q: Where can I find the product type number and production date?
A: The product type number and production date can be found on the base of the Senseo® coffee maker.

 

To find the product type number and production date on the appliance, we advise you to unplug your Senseo® coffee maker and remove the water container and drip tray. The type number has 6 digits, starting with HDxxxx, and can be found in the top left hand corner of the label. The production date can be found in the bottom right hand corner of the label. Please only record the first 4 digits.

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Q: How long will it take to replace the affected products?
A: Once you have registered your affected appliance by calling the number above, we will send you an exchange unit. You can expect to receive your new Senseo approximately six weeks after you make contact with Philips Consumer Care either via phone or online. We appreciate your cooperation and sincerely regret any inconvenience caused.

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Q: Will Philips exchange my affected unit for the exact color and type I currently own?
A: Philips will provide a free replacement unit model HD 7810 in the color black.

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Q: Have you reported the problem to the Consumer Product Safety Commission?
A: We have reported the problem to the CPSC and we are working jointly with them to provide information to Senseo owners.

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Disclaimer

If the Senseo coffee maker submitted for exchange is not an appliance affected by this Senseo Exchange Action, Philips reserves the right to claim back the cost of transportation to and from the consumer’s location.