If you or a loved one think you may have had exposure to COVID-19, please contact your local emergency medical personnel or your doctor immediately.
If you or a loved one has sleep apnea, we take your care very seriously during these difficult times. Below are answers to some of the most frequently asked questions we have been receiving. As always, you can find more information about sleep apnea and our products, including tips and videos, here. At Philips, we are here to help you get the restful night’s sleep you deserve.
Our call center agents are mobilized and ready to assist you with any immediate questions about our sleep or respiratory products.
Please call us at
1 (800) 345-6443.
Everyone has a unique health situation. Please contact your physician or medical professional for your personal advice and follow your national or international guidelines. See the Centers for Disease Control and Prevention guidelines.
If you suspect that you have the COVID-19 virus, using your CPAP could increase* the risk of spreading the virus to others around you. Follow the CDC guidelines for those with the virus including: *The CPAP aerosols your exhalation out the ports in your mask and tubing. Therefore, if you are sleeping with someone and have COVID 19 you could put them more at risk. An example of the studies to support this risk include the National Center for Biotechnology Information - Part of NIH Note: Cleaning any device or mask in the manner recommended following the instructions in your user manuals does not guarantee decontamination or disinfection from the COVID-19 virus. For more information on disinfection, contact your home healthcare supplier.
Sleep therapy machines are designed to treat symptoms of obstructive sleep apnea. They do not prevent you from contracting COVID-19. Please contact your physician or other healthcare authority for more information about COVID-19 and ways to prevent contracting and spreading it. See the CDC advice.
It is important to tell your doctors and other medical care providers that you are diagnosed with sleep apnea and use a CPAP at home. You should tell your primary care doctor and the doctor treating you for sleep apnea that you are going into the hospital. Also, if hospitalized, inform the doctor caring for you in the hospital that you have sleep apnea and ask him/her if you should continue using your CPAP. If you are going to hospital with symptoms to be evaluated for the COVID-19 virus, ask the hospital first if they want you to bring your PAP equipment just in case they admit you to the hospital or ask you to otherwise go into isolation.
Philips Respironics general recommendations around the use of water for DreamStation and DreamStation Go humidifiers are as follows: If you can no longer access distilled water, follow these instructions to maintain your humidifier water tank while using tap or bottled water. Perform these cleaning steps monthly or more frequently, as needed.
If you have COVID-19, it is important to talk to your medical provider before stopping any medical treatments, including CPAP therapy. It is possible that using CPAP could increase* the risk of spreading the virus to others around you. Be sure to talk to your medical provider about this risk. If you are sick with the coronavirus, you should follow current national or international guidelines. The Centers for Disease Control and Prevention recommendations are: *The CPAP aerosols your exhalation out the ports in your mask and tubing. Therefore, if you are sleeping with someone and have COVID 19 you could put them more at risk. An example of the studies to support this risk include the National Center for Biotechnology Information - Part of NIH Note: Cleaning any device or mask in the manner recommended following the instructions in your user manuals does not guarantee decontamination or disinfection from the COVID-19 virus. For more information on disinfection, contact your home healthcare supplier.
It’s important to clean your equipment as specified in the instructions for use that came with your equipment. Poor or inappropriate maintenance can make your sleep therapy ineffective and damage your equipment. Please contact your home healthcare equipment provider for disinfection recommendations for your specific equipment used. Note: Cleaning any device or mask in the manner recommended following the instructions in your user manuals does not guarantee decontamination or disinfection from the COVID-19 virus. For more information on disinfection, contact your home healthcare supplier.
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