Frequently Asked Questions

Can I use the Philips scale without the app?

It is possible to use the Philips body analysis scale without the Philips HealthSuite health app but it will only show you your weight, no other measurements.
You need the Philips HealthSuite health app (and perform a barefoot measurement) to calculate your BMI and Bodyfat percentage.

Troubleshooting

Functionality(5)

My Philips scale is giving me incorrect weight results
Why can't I see my BMI on the Philips scale display?
Why can't I see my body fat % on the Philips scale?
The scale does not measure or analyze body fat.
Why can't I measure my bodyfat percentage?

Apps(3)

I received someone else's measurements in the app
I can't upload my weight to the Philips app.
I don't see my weight in the Philips app.

Power/Charging(3)

The display stays empty when the scale is switched on.
The scale display shows low battery then switches off.
The Philips scale switches off automatically.

Error notifications(2)

The scale display shows E1
The scale display shows ---- and then shuts down.

Reception/Connectivity(1)

Data transmissionto the Philips Health app failed

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