Frequently Asked Questions

How do I see the charge of the scale's battery?

When the battery level is below operating value you will see a low battery icon, after which the Philips Body analysis scale will turn off within 4 seconds.

Troubleshooting

Functionality(5)

My Philips scale is giving me incorrect weight results
Why can't I see my BMI on the Philips scale display?
Why can't I see my body fat % on the Philips scale?
The scale does not measure or analyze body fat.
Why can't I measure my bodyfat percentage?

Apps(3)

I received someone else's measurements in the app
I can't upload my weight to the Philips app.
I don't see my weight in the Philips app.

Power/Charging(3)

The display stays empty when the scale is switched on.
The scale display shows low battery then switches off.
The Philips scale switches off automatically.

Error notifications(2)

The scale display shows E1
The scale display shows ---- and then shuts down.

Reception/Connectivity(1)

Data transmissionto the Philips Health app failed

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