Is your SENSEO® coffee machine making less coffee than before? Try these possible causes and solutions to try and fix this yourself.
Troubleshooting
My SENSEO® is making less coffee than before
First time use
Flush your SENSEO® coffee machine before making your first cup of coffee to remove any trapped air. Fill the water tank and make a cup of coffee without using pods. Your SENSEO® coffee machine will shut off automatically when the flushing cycle is finished.
Coffee strength and coffee volume settings
Some SENSEO® models come with different settings for coffee strength and coffee volume (see image below). Is your SENSEO® making less coffee than before? Decrease the coffee strength or increase the coffee volume until you have the desired amount of coffee.
Build-up limescale is blocking the coffee flow
Descale your SENSEO® coffee machine at least every 3 months to keep your machine free of limescale. You can find detailed instructions in the user manual that came with your SENSEO® coffee machine.
The pod holder is clogged
The pod holder of your SENSEO® coffee machine might be clogged. Try using a different pod holder that came with your SENSEO®. Is the issue at the pod holder? Follow these instructions to clean the pod holder.
Cleaning instructions
- Clean the pod holder using the dishwasher or use a brush to clean the pod holder (see image below)
- Place the pod holder back in the coffee machine
Did this not solve the issue? Try descaling the pod holder.
Descaling instructions
- Put a teaspoon of descaler powder on the pod holder
- Make a double coffee without using coffee pods
- Repeat steps if needed
Did none of these steps solve the issue? Order a new pod holder at the Philips Online store
If the issue is not at the pod holder, please contact us for further assistance
