Products

SENSEO® Original XL Coffee pod machine

SENSEO coffee boost technology, XL water tank, Raven black HD7810/65

Troubleshooting

My SENSEO® is making less coffee than before

Is your SENSEO® coffee machine making less coffee than before? Try these possible causes and solutions to try and solve this issue yourself.

First time use

Flush your SENSEO® coffee machine before making your first cup of coffee to remove any trapped air. Fill the water tank and make a cup of coffee without using pods. Your SENSEO® coffee machine will shut off automatically when the flushing cycle is finished.

Incorrect coffee volume settings

Some SENSEO® models come with different coffee volume settings (see image below). Is your SENSEO® making less coffee than before? Perhaps you actuated the smaller coffee volume setting. Increase the coffee volume using the instructions that came with your SENSEO® coffee machine.

SENSEO volume setting select

The pod holder is clogged

The pod holder of your SENSEO® coffee machine might be clogged. Try using a different pod holder that came with your SENSEO®. Is the issue at the pod holder? Follow these instructions to clean the pod holder.

Cleaning instructions

  1. Clean the pod holder using the dishwasher or use a brush to clean the pod holder (see image below)
  2. Place the pod holder back in the coffee machine

Did this not solve the issue? Try descaling your SENSEO® coffee machine with the suspected pod holder in place.

Clean the pod holder senseo

Build-up limescale is blocking the coffee flow

Descale your SENSEO® coffee machine at least every three months to keep your machine free of limescale. You can find detailed instructions in the user manual that came with your SENSEO® coffee machine. Make sure that you keep the pod holder in place while descaling.

If none of these steps solve the issue, please contact us for further assistance. You might need to order a new pod holder at the Philips Online store

The information on this page applies to the following models: HD7810/65 , HD7810/95 , HD7810/75 , HD7832/55 , HD7820/65 , HD7810/15 . more less

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