Follow these steps to remove and clean the pod holder:
- Switch off the SENSEO® coffee machine.
- Pull the lever up as far as it goes and wait 24 hours before you open the lid again. You may need to use quite some force.
- Remove the pod holder.
- Clean the sieve in the center of the pod holder with a brush or place it in the dishwasher.
To prevent this from happening again, make sure to regularly descale your SENSEO® coffee machine with the pod holder in place.
If this did not solve the issue, please contact us.