When E01 code appears, it indicates that the coffee grinder cannot work properly because of a blocked coffee funnel with ground coffee.
To fix this, unblock the coffee funnel, and perform an extra cleaning with a vacuum cleaner. Follow the steps below:

1. Switch the machine OFF and wait until it is completely off and does not make any more noises (this takes about 15-20 seconds)
2. Remove the brew group
3. Open the lid of the pre-ground coffee funnel and place the spoon handle into the funnel.  If there is no pre-ground coffee funnel, insert the spoon handle into the coffee funnel from below.
4. Move the handle up and down until the clogged ground coffee falls down. Some force may be required.
5. Remove all fallen ground coffee with a vacuum cleaner
6. Then put the vacuum cleaner on the outlet of the coffee funnel and cover the pre-ground coffee funnel with your hand. Or visa versa, put the vacuum cleaner on the top and cover the bottom.
7. Place back the brew group, switch the machine back ON and brew an espresso.
8. After brewing, check if the funnel is still free from ground coffee. If not, repeat the unblocking procedure.

Note: To prevent the coffee funnel from getting blocked do not pour/spill any water into the coffee bean container and clean the coffee funnel weekly.

When E03 code appears, the brew group contains too much dirt and cannot work well. Rinse the brew group to solve the issue. See cleaning instructions below:

1. Switch OFF the machine and wait until it is completely off and does not make any more noises (this takes about 15-20 seconds).
2. Open the service door and remove the brew group by pressing the “PUSH” button to the right side, hold it, and pull it towards you.
3. Rinse the brew group thoroughly with lukewarm water and let it air-dry before placing it back.

When E04 code appears, the brew group is not in place. Open the service door of the machine and push the brew group into place. When it is well in place, you will hear a click.

To release the air from the machine, follow the steps below:

1. Switch OFF the machine
2. Empty the water tank and remove the AquaClean or any other water filter
3. Fill the water tank with water and place it back in position
4. Switch the machine back ON. When the machine is heated up, select hot water and dispense 2-3 cups of hot water

If you use an AquaClean water filter, follow these extra steps to make sure the filter is prepared and correct installed for use:

1. Shake the AquaClean water filter for 5 seconds
2. Hold the filter upside down in a container/bowl with water until no more air bubbles come out
3. Place back the filter into the water tank and fill the water tank with water
4. Restart the machine and switch it off and back on
5. Select hot water and dispense 2-3 cups of hot water

When error code 14 appears, it indicates that the espresso machine is overheated. To fix this, switch the machine OFF and leave it for 30 minutes until it cools down.

When error code 11 or 19 appears, allow some time for the machine to adjust from transport/outdoor temperature to room temperature. This can happen more often during the winter period, especially when it is cold and the outdoor temperatures are around zero degrees. 

Switch OFF the machine for 30 minutes and switch it on again. 

Other option is to double check if  the plug on the back of the machine is firmly attached: Push until it is fully in place! Make sure the plug is inserted correctly in the power outlet. 

If your espresso machine is showing other error codes or if the solutions are not solving the issue, please contact us for further assistance.