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Philips Support

Get started with your replacement toothbrush

Published on 16 February 2026

Thanks so much for supporting Sonicare!

We truly appreciate your patience and want you to feel the care. To make things right, we've sent you a brand-new Sonicare toothbrush to replace your broken one. To find support specific to your model, simply follow the steps below.

Thanks again for being part of the Sonicare family!

Get started with your new Sonicare

To get support for your new toothbrush, including registration and warranty, support videos, instruction manuals, FAQs, and accessories, please follow the steps below:

  1. Go to the Philips Support page:  http://www.philips.com/support
  2. Enter your product number (found on the bottom of your toothbrush). It starts with “HX,” for example: HX991M.
  3. When your toothbrush appears highlighted in blue, click “Select” to open its support page.

 

The information on this page applies to the following models: HX7427/01 , HX7420/07 , HX7427/02 .

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