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    Philips Support

    The scale display shows E1

    Published on 2021-06-20

    The pairing of the Philips scale and Philips health app has failed.
    Check if Bluetooth and the Philips HealthSuite health app are on and make sure the Philips Body analysis scale and your mobile device are no more than 5 meters away.
    You can also try to switch Bluetooth off and on on your phone to initiate a new connection.

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