It might be your graphic adaptor is not compatible with the SmartControl. If your graphic adaptor is one of the above mentioned brands, try to download the most updated graphic adaptor driver from corresponding companies' web site. Install the driver. Remove SmartControl, and re-install it once more. If it is still not working, we are sorry that the graphic adaptor is not supported. Please pay attention to Philips' web site for any updated SmartControl driver available.