You can cancel your subscription at any time.  We recommend that you cancel your subscription at least 2 days prior to your next payment date to avoid incurring additional costs.

To cancel your subscription, perform the following actions:

1. Log into your account
2. Click “Cancel my subscription’’ and follow the steps

If you have any problems with your Philips Sonicare products, please contact us.

Philips does not take responsibility for loss, theft, or damage to the brush head.

1. Log into your account
2. Click “Personal details” and edit your details
   Contact us for any other questions or concerns.

If you fail to make payments for 2 consecutive months, we will send you a notice of default. You must pay any outstanding balance immediately*.
 

In the event of a failed payment and notice of default, you can use this link to pay the balance payment or log onto the My Account Page and utilize the payment button. Until you make this payment, your subscription will be paused.
 

*See Terms & Conditions for additional information.