1
0

Shopping cart

There are currently no items in your shopping cart.

    Get exactly the support you need
    Looking for specific solutions for your product?

    Why does my Philips TV not show a picture and displays "Format Not Supported" on the screen?

    Updated on 2016-12-13

    The TV does not recognize the format or resolution of the connected signal.

    This TV only supports a maximum input resolution of 1080i. Other devices such as Blu-Ray players, PS3, and HD-DVD can output higher resolutions, including 1080p or even 4K (2160p).

    To ensure that your TV will display a picture:

    • Set your connecting device to a resolution of 720p or 1080i. Consult the owners manual for your product for the procedure to change the output resolution.

    Frequently Asked Questions

    Do you have a question about the usage of your product? Find the most frequently asked questions here.

    Register your product
    Register your product

    Keep track of your product warranty coverage

    Qualify for cash-back, gifts and special offers

    Get easy access to product support

    Back to top

    Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.