Products

Flash audio player

256MB* KEY014/17

Troubleshooting

How to transfer files to my Philips KEY player?

For PC users, music files may be transferred to the KEY Ring Audio player simply via Windows Explorer:

  1. Hook up the player to the PC via the USB connector.
  2. Have Windows Explorer running and select the files to download from your music file source directory.
  3. Drag & Drop or Copy & Paste the selected files onto the player labeled as REMOVABLE DRIVE in Windows Explorer.
  4. Please wait for your PC to complete the data transfer to your player. The data transfer may not be synchronized with the progress bar shown by Windows. The display animation will stop once the data transfer is complete.
  5. Once the transfer process is complete, you may click on the removal icon on the task tray to stop and eject the player. When a message saying the USB device can now be safely removed from the system appears, click OK and remove your player. In Win98, there is no removal icon. You can remove the player when the light of the Key Ring Player stops blinking.

File transfer via MUSICMATCH JUKEBOX

  1. Hook up your Key Ring Audio player with the PC using the supplied USB cable.
  2. Launch MUSICMATCH Jukebox on your computer.
  3. Click File -> Portable in the MUSIC CENTER to open the PORTABLE DEVICE MANAGER your Key Ring Audio player in the PORTABLE DEVICE MANAGER will be displayed under the Attached Portable Devices folder. If it is not, then install the MUSICMATCH plug-in from the installation CD.
  4. You may now drag and drop your selected tracks from saved playlists or My library in MUSICMATCH Jukebox onto the Philips MassStorage Disc USB Device icon under the Attached Portable Devices folder. Check the download status from the track progress bar. After tracks have been transferred to your Key Ring Audio player, click Eject on the PORTABLE DEVICE MANAGER.
  5. Once the transfer process is complete, you may click on the removal icon on the task tray to stop and eject the player. When a message saying the USB device can now be safely removed from the system appears, click OK and remove your player. In Win98, there is no removal icon. You can remove the player when the light of the Key Ring Player stops blinking.

For Windows 98 users, if after you have highlighted and selected the track to transfer at the download window, the Download button is still unable to be activated or “grayed out”, then your driver may have not been properly installed. You may need to re-install the driver for Windows 98 by going through the following steps:

  1. Have the player hooked up to your PC .
  2. Go to My Computer->Control Panel->System->Hardware->Device Manager->Other Device .
  3. Select and right click to uninstall the yellow question mark “?” USB Device.
  4. Unplug the player from the PC.
  5. Uninstall the drivers from “Add Remove Programs” from “Control Panel”.
  6. Insert the installation CD again into the CD ROM drive.
  7. The driver for Windows 98 will be installed automatically via an auto application.
  8. Hook up the KEY Ring Player to your PC .
  9. The computer should detect new hardware and may prompt the user for driver location.
  10. Direct the computer to the path c:\program file\Philips\KEY ring 256MB or 512MB for the driver.
  11. After the installation is complete, go to My Computer->Control Panel->System->Hardware->Device Manager->Other Device .
  12. Check to see if the yellow question mark “?” of the USB Device disappears.
  13. You may now download music into the Audio player by following the steps described above with MUSICMATCH JUKEBOX or by using Windows Explorer.

For Mac users, music files may be transferred by dragging and dropping onto the Untitled disk icon on the desktop of your Mac computer.

The information on this page applies to the following models: KEY014/17 .

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