Frequently Asked Questions

Top-10 FAQs Top 10 FAQs

• What is digital caption service?
• How to receive Digital HDTV (High Definition TV)?
• I have forgotten my PIN code. How can I reset it?
• What issues are solved by a software upgrade?
• I cannot hear sound from the television when connecting to a DVI accessory device.
• I cannot hear sound from the television when connecting to the AV1 input. What do I need to do?
• How do I connect a component video accessory device to the TV?
• How do I connect my cable box using (RF) coaxial cable jack?
• How do I connect the DVI accessory device to the TV?
• What do I do if my set does not turn on?
• No picture appears on the screen when I connect my PS3 game console to the TV.
• How to get to the AV channels on the television to play my accessory device?

Before you buy (2)

• What is digital caption service?
• Is my TV digital ready? Can it receive over-the-air digital broadcast channels?

Getting started (6)

• How to receive Digital HDTV (High Definition TV)?
• Television is not adding some local channels after automatic installation.
• I am having problems with displaying my PC signal?
• How to install new channels automatically?
• I am having trouble installing the channels. The screen displays a message CHANNEL NOT AVAILABLE.
• How can I connect my TV to an external device using composite cables (RCA, RWY or CVBS)?

Use and Learn (25)

• I have forgotten my PIN code. How can I reset it?
• How do I clean the TV screen?
• How do I connect the HDMI accessory device to the TV?
• How to view the contents/files stored in your USB device?
• How to connect your USB device directly or with an USB cable to the USB port on the side of your TV?
• The picture quality is good but the TV does not produce any sound when connected to an accessory device with an HDMI to HDMI cable.
• Why can I not change my picture format in combination with High Definition signal?
• Which is the best hook-up for the television in order to get the best picture.
• My picture format keeps changing with different channels. How can I set a specific format?
• I cannot hear sound from the television when connecting to a DVI accessory device.
• I cannot hear sound from the television when connecting to the AV1 input. What do I need to do?
• How do I connect a component video accessory device to the TV?
• How do I connect my cable box using (RF) coaxial cable jack?
• How do I connect the DVI accessory device to the TV?
• What do I do if my set does not turn on?
• Can I program the TV remote control to control other accessory devices?
• I have neither picture nor sound after connecting. What should I do?
• How do I connect the TV's audio output to the audio equipment?
• My remote control does not work on the television and there is a letter F on the upper right hand corner of the screen.
• How do I connect the video recorder and set-top box to the TV using coaxial cable?
• How do I set my PIN code for the first time?
• I am not able to see the volume bar displayed on the screen.
• How can I remove the channel display on the screen?
• My set is dead, has no power, and/or the LED is flashing.
• Lines appear on the screen and over the TV menu.

Software and firmware (2)

• What issues are solved by a software upgrade?
• What should I do if a 'Software Upgrade' message appears on the television screen?

Troubleshooting (2)

• How do I connect audio equipment when a digital audio input is not available or does not exist?
• What can I do to keep my set from losing sound?

Getting started (1)

• How to get to the AV channels on the television to play my accessory device?

Troubleshooting (1)

• No picture appears on the screen when I connect my PS3 game console to the TV.