Troubleshooting for pairing and connecting problem

If you encounter problem with pairing or connecting your Philips Bluetooth headphones with your smartphone, try the following.

• Make sure both the headphone and the smartphone are properly charged.
• On your smartphone, delete the headphone from the device list under Bluetooth.
• Reset the headphone. (Refer to the user manual for the steps.)

Then, try to pair the headphone with the smartphone again. Below are some points to note.

• Make sure to bring the headphone to pairing mode. (Refer to the user manual for the steps.)
• Make sure the Bluetooth feature is enabled in the smartphone.