Connection is often lost between Baby Unit and Parent Unit

If the connection between the baby unit and the parent unit is lost every now and then, or if there are sound interruptions, follow the steps below to solve the issue.

• Try a different location. The baby unit and the parent unit were probably too close to the outer limits of the operating range, or there was interference from other 2.4 GHz wireless devices.
• Decrease the distance between the baby unit and the parent unit or switch off other 2.4 GHz wireless devices (laptops, mobile phones, microwaves, etc.). It can take up to 15 seconds to re-establish the connection between the units.
• Restart the baby unit and the parent unit.
• Check the Wi-Fi router signal strength of your baby unit on the Baby Monitor+ App. It works best when it shows "Excellent" or "Good". If the Wi-Fi signal is weak, move the router closer to the baby unit or use a Wi-Fi repeater to ensure a strong and stable connection for optimal performance.
• Reset the router and the modem. Unplug them, wait approximately 10 seconds, and plug them back.
• To ensure a stable connection, particularly during the night, make sure the baby unit is connected to a power outlet using a suitable power adapter. Always use the provided adapter for optimal charging performance.
• If you are using Direct mode, try Auto or Direct + WLAN mode or the opposite. Test and try which mode suits your needs best.

If the connection between the baby unit and parent unit is frequently lost, the distance between the units or obstacles in your home may be affecting the signal.

Try the following:

1. Check that the baby unit is connected to power. The baby unit needs to remain connected to a power source while in use.
2. Bring the baby unit and parent unit closer together. The monitor has an operating range of up to 50 meters / 165 feet indoors, but the actual range depends on the surroundings.
3. Check for obstacles between the units. Walls and materials such as reinforced concrete or metal can significantly reduce the operating range.
4. Make sure the antenna is upright. The parent unit has a foldable antenna to connect wirelessly with the baby unit.
5. Reboot the devices. This may help solve a connection issue.
   • To reboot the baby unit:
     1. Press the on/off button for 1 second to power off.
     2. Wait a few minutes.
     3. Press and hold the on/off button for 2 second to power on.
   • To reboot the parent unit:
     1. Press and hold the on/off button for 2 seconds to turn it off.
     2. Wait a few minutes.
     3. Press and hold the on/off button for 2 seconds to turn it back on.
6. Reset the devices, If the connection issue persists, a hard reset may help.
   • To hard reset the baby unit:
     1. Unplug it from the power source.
     2. Wait a few seconds.
     3. Plug it back into the power source to power back on.
   • To hard reset the parent unit:
     1. Disconnect the USB-C cable. The parent unit will not perform the reset if connected to power.
     2. Press and hold the on/off button for 10 seconds.
     3. The parent unit will begin to reset and then power back on automatically.

If you have taken these steps and are still experiencing issues, we can help. Contact us for one-on-one support from one of our experts.

We’re sorry that these solutions didn’t fix the issue, but we can still help. Contact us for one-on-one support from one of our experts.