People-focused solutions to improve the patient and staff experience

Enhancing the patients, family and staff experience through environment design

Patients who enter a hospital may be frightened as they are anxious about the outcome and the procedure itself. Stress levels in patients and their family adversely impacts the patient's experience.


By researching how people feel, move and interact with each other in the healthcare environment we have identified ways in which we can enhance the experience. We created Ambient Experience, a purposefully designed environment that makes patients, family and staff feel more comfortable. Ambient Experience creates patient-friendly environments by integrating architecture, design and enabling technologies, that can help to calm patients, increase efficiency and support workflow.

Reduce patient anxiety


Developed to make the experience of visiting the hospital a less stressful one. Patients can personalize their surroundings, wrapping themselves in a relaxing ambience. When patients gain a sense of control, they become more at ease.

Improve staff workflow


Clinicians can personalize settings and benefit from advanced features that increase productivity and enhance working comfort. A smooth workflow is greatly influenced by how well the room is organized. With everything in its place, clinicians work more effectively.

Increase staff satisfaction


Patients feel more at ease, more comfortable and more informed which may help procedures run more smoothly. A combination of architectural elements and ergonomic work and storage solution simplify the surroundings and create a more efficient workflow.

Enhance your facility’s image


Ambient Experience can change the way a hospital is perceived, enhancing its image in the eyes of the patient, the public and the stakeholders. Positive first-hand experience, word of mouth, and favorable media coverage can differentiate a hospital in their market and drive volume growth.

How we enable the transformation process

Enhanced design

Through ‘enhanced design’, we evaluate the clinical environment from a holistic perspective. By defining the needs, hopes, anxieties and concerns from the various stakeholders (patients, clinicians and family members) we learn to improve their environment. We employ proven methodologies to assess the current situation, pinpoint areas we can positively influence and then offer recommendations for implementation. Insights are prioritized and translated into design drivers to create and build clinically and emotionally meaningful environments.

Experience Flow Mapping

Our unique approach of Experience Flow Mapping is a structured methodology to provide an insights-based view of the patient journey and clinical processes and to graphically demonstrate areas of concern and opportunities for improvement. We map-out all of the data points and insights gained to document the patient journey and align it with the clinical workflows, technology utilized, and sources of data to visually summarize the most impactful opportunities for improvement.


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Patient-friendly themes

Ambient Experience creates patient-friendly environments by integrating architecture, design and enabling technologies. This innovative, people focused solution enables patients to select room themes with audio, allowing them to personalize the environment and surround themselves in a relaxing, calming atmosphere. The themes are an important feature of Ambient Experience that help patients to feel engaged and will provide them positive distraction and a feeling of control.

View themes

View themes
View themes

Meet our team

Philip Leonard  

VP and Partner, Europe, Middle East, and Africa
Healthcare Transformation Services, Philips


Phil is responsible for leading the Healthcare Transformation Services business within the Europe, Middle East, and African (EMEA) markets providing strategic, vendor independent consulting solutions supporting clients who are facing today’s complex issues. He has twenty years of healthcare consulting experience across various international markets with specific expertise in healthcare transformation, technology and information strategy, financial analysis and cost improvement, performance and process redesign, and change management. Phil holds an MBA from Durham University Business School and a BA with honors in Arabic from the University of Durham.

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*Results from case studies are not predictive of results in other cases. Results in other cases may vary.