Healthcare Experience Solutions

Ambient Experience proves value in a patient focused environment

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Patient preparation and recovery bay

A personalized environment for positive distraction and active relaxation.

Recent success

  • The Ambient Experience Dutch Masters Theme

    Customer story

    The Ambient Experience Dutch Masters Theme

    View webpage,
  • Reducing patient stress to improve MR imaging

    Customer story

    Reducing patient stress to improve MR imaging

    View webpage,

Meet our team

Werner Satter

Werner Satter

General Manager Experience Solutions

Werner and his team help hospitals and healthcare systems develop people-centric care solutions to help improve the quality of care delivery. His expertise spans the fields of research, design innovation, new business development, and marketing.

Enhancing the patient and staff experience

Philips Ambient Experience is an approach to clinical environment design aimed at improving the patient and staff experience. Implemented in over 1250 sites around the world, it is based on years of design research and collaboration, incorporating dynamic lighting, projection and sound  providing positive distractions for patients as well as recommendations for effective staff workflow, storage and organizational considerations within the facility. The portfolio of solutions contributes to a positive, engaging environment to benefit quality of care.

 

From single room to complete department, each Ambient Experience space is customized to meet specific customer needs. Clinical, physical, demographic, and budgetary considerations help structure a unique and differentiating solution. Innovative application of technologies provides a pleasant experience for patients and health professionals alike.

 

Value is reflected in strong patient loyalty, positive word of mouth, and increased professional referrals as well as improved workflow and increased operational effectiveness.

Modalities

Ambient Experience designs support radiology, cardiology, oncology, emergency departments, pediatric services and a host of other areas, resulting in an improved patient and staff experience, and smooth operational and clinical processes.

Enhancements

  • KittenScanner

    KittenScanner

    Philips' Ambient Experience KittenScanner provides a fun opportunity for kids to learn what a scan is all about.

  • Storage Solutions

    Storage Solutions

    Philips' Ambient Experience Storage Solutions are designed to help ensure a neat, organized workspace.

How we enable the transformation process

Enhanced design


Through ‘enhanced design’, we evaluate the clinical environment from a holistic perspective. By defining the needs, hopes, anxieties and concerns from the various stakeholders (patients, clinicians and family members) we learn to improve their environment. We employ proven methodologies to assess the current situation, pinpoint areas we can positively influence and then offer recommendations for implementation. Insights are prioritized and translated into design drivers to create and build clinically and emotionally meaningful environments.
Ambient Experience: Design consulting for the Emergency Dept
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Experience Flow Mapping


Our unique approach of Experience Flow Mapping is a structured methodology to provide an insights-based view of the patient journey and clinical processes and to graphically demonstrate areas of concern and opportunities for improvement. We map-out all of the data points and insights gained to document the patient journey and align it with the clinical workflows, technology utilized, and sources of data to visually summarize the most impactful opportunities for improvement.
Experience Flow Mapping
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Patient-friendly themes


Ambient Experience creates patient-friendly environments by integrating architecture, design and enabling technologies. This innovative, people focused solution enables patients to select room themes with audio, allowing them to personalize the environment and surround themselves in a relaxing, calming atmosphere. The themes are an important feature of Ambient Experience that help patients to feel engaged and will provide them positive distraction and a feeling of control.

Meet our team

Werner Satter

Werner Satter

General Manager Experience Solutions

Werner and his team help hospitals and healthcare systems develop people-centric care solutions to help improve the quality of care delivery. His expertise spans the fields of research, design innovation, new business development, and marketing.
Patrick Lerou

Patrick Lerou

Director Business Development & Marketing EMEA

In his role Patrick and team provide strategic advice and implementable solutions to healthcare organizations that improve patient and staff experience. Working across EMEA has given him broad cultural knowledge and particular insight of patient and staff challenges. The common thread in his career for him is to put people on the front line at the center of decision making.

Related services

 

Learn more about our healthcare transformation services for your organization