You can view your dental professional recommendations via the Philips ordering website and place an order.

Scan the QR code you are shown at your dental practice with your smartphone, then sign up to receive an automated text message with a link to the Philips patient ordering website. You can use this link to view your dental professional recommended products and order them directly from the Philips website.

You can choose to pay in two ways during checkout

1. One-time payment
2. Monthly subscription
   Philips accepts major debit and credit cards such as Visa, MasterCard and American Express. You can find out which cards are accepted during checkout.

You don’t have to subscribe if you don’t want to. You can choose a 1-time payment option during check out and buy the products upfront. Note that if you do subscribe to a Philips Sonicare electric toothbrush, you get a premium brush head delivered to you automatically every 3 months. You also receive up to 30% savings on brush heads.

Once you place the order via the Philips ordering website, your order will be delivered in approximately 5 business days. You will receive a tracking number when your order ships.

Yes, all shipping is free when you place an order through the link shared by your dental office. If you subscribe, new brush heads will automatically be delivered to you every 3 months.

Once you place the order via the Philips ordering website, your order will be delivered in approximately 5 business days. You will receive a tracking number when your order ships.

If your order has not shipped yet, you can contact us to cancel your order. If your order has already shipped, you can return it within 90 days for a full refund.

You must cancel your subscription to start this process:

1. Log into your account
2. Click “Cancel my subscription’’ and follow the steps
3. You will receive instructions by email on how to return your product free of charge.
   

Your Philips Sonicare toothbrush handles comes with a 2-year warranty as soon as you start your subscription.  If you find any defects due to faulty materials or workmanship within your subscription period, we will replace the Philips Sonicare toothbrush handle free of charge.

You can contact us for questions about your Philips Sonicare products.

Within the first 90 days of your purchase, you can return your product for a full refund.

You must cancel your subscription account to start this process:

1. Log into your account
2. Click “Cancel my subscription’’ and follow the steps
   You will receive instructions by email on how to return your product free of charge.

You can cancel your subscription at any time.

1. Log into your account
2. Click “Cancel my subscription’’ and follow the steps
   You will receive instructions by email on how to return your product free of charge. The cancellation process can differ based on how long you have had your Philips Sonicare toothbrush handle.

Within the first 90 days of your subscription, you can return your product for a full refund.

You must cancel your subscription to start this process:

1. Log into your account 
2. Click “Cancel my subscription’’ and follow the steps

You will receive instructions by email on how to return your product free of charge.

If you cancel your subscription after the 90-day period, one of the following situations can apply:

If you have paid for the product in full (starter kit and brush heads), you can cancel your subscription so that new brush heads are no longer delivered and you will not be charged further.
If you have not paid for the product in full, you will have to pay for all the products you have received before cancellation.
 
To cancel your subscription, perform the following actions:

1. Log into your account
2. Click “Cancel my subscription’’ and follow the steps
   
   

You will receive instructions by email on how to return your product free of charge. The cancellation process can differ based on how long you have had your Philips Sonicare toothbrush handle.

If you fail to make payments for 2 consecutive months, we will send you a notice of default. You must pay any outstanding balance immediately*.

In the event of a failed payment and notice of default, you can use this link to pay the balance payment or log onto the My Account Page and utilize the payment button. Until you make this payment, your subscription will be paused.
 
*See Terms & Conditions for additional information.

1. Log into your account.
2. Click “Personal details” and edit your details.

Contact us for any other questions or concerns.

1. Log into your account. 
2. Click “Personal details” and edit your details.
3. Click “Change Payment method” and update your payment method.

1. Log into your account.
2. Click “Personal details” and edit your shipping address.

1. Log into your account.
2. Click “Billing details” and download your invoices

Your subscription for brush heads will continue even after the minimum term (example: 12 months) has finished for the Philips Sonicare Starter Kit package. You must cancel the subscription if you no longer wish to continue.
 
To cancel your subscription:

1. Log into your account.
2. Click “Cancel my subscription’’ and follow the steps

1. Log into your account.
2. Click “Advance your next replenishment shipment’’ and follow the steps

1. Log into your account.
2. Click “Postpone next shipment’’ and follow the steps

1. Contact us or log into your account.