Saeco Incanto Super-automatic espresso machine

4 Beverages, Classic Milk Frother, Black, AquaClean HD8911/48


I cannot remove the brew group from my Philips/Saeco espresso machine

In order to remove the brew unit of your Philips/Saeco espresso machine, please check if the machine and brew group are in a neutral position.

Set the machine in neutral position

  1. Close the service door, place back the coffee ground container and drip tray.
  2. Press the ON/OFF button to switch the machine OFF. Wait until the machine is completely switched OFF and you hear no more sounds (this can take up to 15-20 seconds).
  3. Press the ON/OFF button to switch the machine ON. Wait until the machine is completely switched ON and you hear no more sounds.
    Do not take any actions as opening the service door/removing drip tray or coffee ground container before the machine is ready for use.
  4. Remove the drip tray and coffee ground container.
  5. Open the service door and try again to remove the brew group. Push the handle to the side and pull the brew group towards you.
Play Pause

Machine is still in descaling mode

During descaling the brew group can never be removed. First finish the descaling process and then try again to remove the brew group.

Tip for easier removing

Turn the machine about 45 degrees so that you face the brew group when you open the service door.

The information on this page applies to the following models: HD8911/48 , HD8917/48 , HD8924/47 , HD8927/47 , HD8911/47 , HD8917/47 , HD8869/47 , HD8759/47 , HD8771/93 , HD8645/57 , HD8645/47 , HD8758/57 , HD8767/47 , HD8745/57 , HD8855/47 , HD8773/47 , HD8765/47 , HD8857/47 , HD8772/47 , HD8775/48 , HD8852/47 , HD8750/47 , HD8954/47 , HD8751/47 , HD8753/87 , HD8752/87 , HD8930/06 , HD8930/47 , HD8930/13 , RI9753/47 , HD8930/01 , HD8856/47 , HD8946/47 , HD8944/47 , RI9913/47 , HD8745/47 , HD8833/47 , HD8836/47 , HD8837/47 , HD8838/47 , RI9946/47 , RI9752/47 , RI9755/47 , RI9757/47 , RI9724/47 , RI9837/05 , RI9833/47 , RI9828/47 , RI9822/47 , RI9752/48 , RI9837/01 , RI9944/04 , RI9944/01 , RI9737/20 , RI9737/21 , RI9754/47 . more less

Error notifications(5)
Power/ Charging / Battery life(1)
Temperature issues(1)

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