Troubleshooting I cannot remove the brew group from my Philips/Saeco espresso machine If you cannot remove the brew group from your Philips/Saeco espresso machine, check out below causes and solutions to help you. The brew group gear inside the machine is not in neutral position Follow the steps below how to set the brew group gear inside the machine in neutral position: Close the service door, and place everything back (water tank/ drip tray/ coffee grounds container). Press the ON/OFF button to switch OFF the machine. Wait until you hear no more sounds (this can take up to 15-20 seconds). Press the ON/OFF button to switch the machine ON. Do not take any actions as opening the service door/ removing the drip tray/water tank before the machine is ready for use. Open the service door and try again to remove the brew group by pressing the “PUSH” button to the right side, hold it, and pull it towards you Tip: Turn the machine in a 45 degrees angle so that you face the brew group when you open the service door. For a more accurate step-by-step instructions, check the user manual or visit our Coffee Care page. Play Pause Machine is still in descaling mode If your espresso machine is still in descaling mode, the brew group cannot be removed. To solve this, finish the descaling process ad try again after completing. If these solutions do not solve the issue, please contact us for further assistance.