Try doing a soft reset.

1. Insert a small pin or other sharp object into the reset hole located at the back of the retractable stand of the player
2. Hold until the unit shut down

Note: Your songs and data will not be lost or corrupted by a soft reset. Update your player’s firmware to the latest version to reduce the chance of future hang-ups. See “How do I upgrade my Portable Media Center with the latest firmware?“ for instructions.

The information on this page applies to the following models: PMC7230/17 .