Multimedia Control Panel

Frequently Asked Questions

Top-10 FAQs Top 10 FAQs

• The data available in the guide is incorrect.: Date and time settings are incorrect.
• I got a replacment RC9800i and want to transfer my EPG subscription to this new unit.: Request a new activation code.
• When I press guide I get 'Program guide not activated. ...' .: EPG not activated.
• When I press watch, the resulting channel is incorrect.: Your line up is defined incorrect.
• When I press watch, the resulting channel is incorrect.: Your IR codes do not work correctly.
• When I press watch, the resulting channel is incorrect.: The delay between the IR codes is wrong.
• All the buttons of my remote are correct, except one or a few.: The function is not listed correctly in the database.
• Learn and match fails for my Philips Media Adapter.: Your Media adapter remote is in internet mode in stead of PC-link mode.
• My model is not in the database.: The model is not yet supported in the IR database.
• Can I control a Windows Media Center edition PC?: MCE Control

Before you buy (6)

• The data available in the guide is incorrect.: Date and time settings are incorrect.
• I got a replacment RC9800i and want to transfer my EPG subscription to this new unit.: Request a new activation code.
• When I press guide I get 'Program guide not activated. ...' .: EPG not activated.
• When I press watch, the resulting channel is incorrect.: Your line up is defined incorrect.
• When I press watch, the resulting channel is incorrect.: Your IR codes do not work correctly.
• When I press watch, the resulting channel is incorrect.: The delay between the IR codes is wrong.

Getting started (15)

• All the buttons of my remote are correct, except one or a few.: The function is not listed correctly in the database.
• Learn and match fails for my Philips Media Adapter.: Your Media adapter remote is in internet mode in stead of PC-link mode.
• My model is not in the database.: The model is not yet supported in the IR database.
• Can I control a Windows Media Center edition PC?: MCE Control
• A button I frequently use is not present on the screen.: Use another button.
• A button I frequently use is not present on the screen.: Use the Individual Device Control screens.
• My Brand is not in the list.: The brand is not yet supported in the IR Database.
• A button I frequently use is not present on the screen.: Use a user defined button.
• All the buttons of my remote are correct, except one or a few.: You're using a codeset that does not provide a 100% match.
• Learn and match does not find my remote control.: Other light sources, bright sunlight, Plasma TV is disturbing the IR.
• Learn and match does not find my remote control.: The original remote is not in the correct mode.
• Learn and match does not find my remote control.: The batteries of the original remote are to low.
• Learn and match does not find my remote control.: The IR frequency used by the original remote is not in the learneable frequency range of the RC9800i.
• Learn and match does not find my remote control.: The distance or angle between the original remote control an the RC9800i are incorrect.
• I don't have my original remote control anymore.: Use Autoscan or Select and Try during device IR setup.

Use and Learn (31)

• I can not connect to my WiFi network.: Your network is using MAC address filtering.
• My wireless encription settings do not work.: You are using a Shared WEP key.
• My wireless encription settings do not work.: You are using an ASCII WEP key.
• My wireless encription settings do not work.: You are using a passphrase to create your WEP key.
• I don't have a WiFi network, can I still use the RC9800i?: Not using WiFi
• NTP does not work.: The RC9800i is not connected to the internet.
• NTP does not work.: Your router does not allow NTP.
• Find does not detect my SSID: SSID broadcast is disabled.
• I can not connect to my WiFi network.: The SSID is not exactly correct.
• My media adapter is not UPnP compliant, will the RC9800i work with it?: The media adapter is not UPnP compliant
• Is my media adapter UPnP compliant?: UPnP compatibility list.
• When I go to the Guide I get a message No data available.: No data was downloaded due to incorrect network settings.
• When I go to the Guide I get a message No data available.: Automatic download is disabled.
• When I go to the Guide I get a message No data available.: Your lineup data is to big and only contains a limit number of days.
• The guide list does not scroll when I press a button.: The guide is still being loaded.
• When I go to the Guide I get a message No data available.: Your automatic download is sheduled every 2 days, but the lineup data contains only 1 day of information.
• I can not connect to my WiFi network.: Your encryption settings are incorrect.
• I can not connect to my WiFi network.: You don't have a DHCP server in your network.
• Do I need to use the Philips Media Manager software?: All UPnP compliant media servers can be used.
• I can't see my contents on the RC9800i.: The media server used is not UPnP compliant.
• What's UPnP?: UPnP Definition
• My media adapter is not in the list during setup.: The media adapter is not fully UPnP compliant
• I can't see my contents on the RC9800i.: The media adapter is not connected to the same network as the RC9800i.
• My media adapter is not in the list during setup.: The RC9800i is not connected to the network.
• My media adapter is not in the list during setup.: The media adapter is in standby.
• Find does not detect my SSID: The 802.11 G network is in G only mode.
• NTP does not work.: There is a proxy server in the network.
• I don't get an IP address.: You're not connected to your WiFi network.
• How do I use the RC9800i with a proxy server?: Proxy server not configured.
• I can't see my contents on the RC9800i.: Your PC is running a firewall like zonealarm, Windows XP firewall, ...
• My wireless encription settings do not work.: You are using a WEP key index different then 1.

Software and firmware (2)

• How can I update my firmware?: Update the firmware.
• Where can I find the version of the firmware?: Navigate to the about page.

Troubleshooting (1)

• How to work-around the wrong Daylight Saving Time settings?