You need to provide access to your mobile device in order to use all the features of your Philips Sonicare app.
Go to settings
Scroll down to all apps and tap on the Sonicare app
Toggle on all permissions
You are now able to use all features of your Philips Sonicare app.
This action requires Android 6.0 or newer versions.
Go to settings
Tap 'Apps & Notifications'
Tap 'App info'
Tap on the Sonicare app
Tap 'Permissions'
Toggle on all permissions
You are now able to use all features of your Philips Sonicare app.
We will always respect all user's privacy rights and will never abuse personal info. You can view the privacy policy and terms and conditions at any time. Go to Sonicare app > menu (top left corner) > about.
If you are still experiencing issues accessing the features of the Sonicare app on your device, please visit our repair or exchange page on Philips website.
The information on this page applies to the following models:HX9192/30 , HX9194/53 , HX9194/54 . Click here to show more product numbers ›