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Make sure that the disc is a digital audio disc. Your player cannot play the following discs:
- CD-ROM, CD-i, VCD, and DVDs
- CR-R or CD-RW discs that are not finalized or
- defective or blank discs
Make sure that CD-R or CD-RW discs are of good quality. Poor quality discs can have low reflectivity and can be difficult for the player to read
For home-burnt discs, make sure that the disc is CD-R or CD-RW, burnt with non-packet writing software, such as Easy CD creator. Select the Disc at Once option in Data Disk mode. Your player cannot play data in Universal Data Format (UDF)
Make sure that your disc is not a two-sided, CD/DVD-disc (called DualDisc or Flip Disc). Your player cannot play all DualDiscs or Flip Discs
If your CD drive doesn’t work, contact our Customer Care Center for help
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