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    Philips Support

    My Philips SmartSleep Deep Sleep Headband cannot connect to the SleepMapper App

    Published on 2021-09-20
    If you are having issues with logging in or connecting your SleepMapper App to your headband, read our tips to solve these issues. 
    The SleepMapper App has been tested on Android 7 and iOS 12 and higher. If you try using the app on a device using a different operating system then it will not work.
    If you cannot log in, there could be a few reasons as described below.

    No account
    You may have previously skipped account creation to have quick access to the app. If so, you may now create a new Philips account using your email address.

    A Philips account is recommended to take full advantage of the app and protect your data.

    Note: It is not mandatory to create and account, however it is recommended to create an account so you can take full advantage of backing up your sleep data.

    Forgotten username and/or password
    If you are sure you have a Philips account and you have forgotten your username and/or password.

    If you cannot connect your headband to the SleepMapper App, try the troubleshooting tips below.

    Bluetooth is not on
    To turn on the Bluetooth on your headband, simply plug your headband into the charger or turn it on (1-second press on power button). Check your phone Bluetooth setting to see if it’s enabled.
    If you have an Android phone, make sure you enable “location services” as well. Go to the app and pair the device as instructed in the app. During pairing, make sure your headband and phone are close by.
    In case the app still doesn’t recognize the headband take the following steps:
    1. From your smartphone settings, tap apps
    2. Press … and select show system apps
    3. Search for bluetooth
    4. Tap force stop
    5. Now open the SleepMapper app, it should be able to find the headband now

    If you got a new phone, you must unpair the headband from your old phone before pairing it with the new phone. Each headband can only be paired to one phone at a time. This is to protect the privacy of your data. If you don’t have your old phone anymore to unpair, do a factory reset on the headband by plugging it to the wall outlet and then pressing the power button for 15 seconds. The LED light will flash green to indicate the factory rest has completed. Try to pair the headband with the SleepMapper app again.

    Note: Performing a factory reset erases all stored data from the headband. Make sure you created an account and downloaded all the Sleep data in the app on your old phone. This will ensure your data will be available on your new phone again when you login using the same account.
    After you take off the headband, end the sleep session in app or plug it to the wall outlet for charge (this will automatically end the sleep session). Turn on the Bluetooth on your phone, go to “My Sleep” tab in the SleepMapper app, and sync should start automatically. If not, simply pull down the page to initiate sync. Make sure the headband is in close range (within 3 feet).

    If you want to sync later, you can end the sleep session by turning the device off (press the power button for 3 seconds), and then turning it back on (press the power button for 1 second) when you are ready to sync later.
    Sometimes the sensor signal lost may appear in the app even after you have successfully established a sensor connection before you fell asleep. During your sleep, you may have moved around which caused the headband to shift. The sensor connection may become poor or even lost. In this case, no boost was delivered and no sleep data was recorded.

    To prevent this from happening, adjust the band using the sliders on the back to ensure the headband fits snug, but not too tight, over your head.
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