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    Philips Support

    My Philips Air Purifier powers off unexpectedly

    Published on 15 February 2023
    If your Philips Air Purifier turns off suddenly, there might be a simple solution. Discover here how to solve it yourself.

    The air purifier is restarting

    When the power resumes (e.g, after a power cut), your Philips Air Purifier restarts automatically and goes to the previous mode.

    The air purifier is set to shutdown

    If your Philips Air Purifier comes with the options to pre-set it to shut down, such as timer on appliances or scheduler on App, then this might have been set and caused it to turn off. Please check the settings on appliance timer or scheduler in App.

    The filter alert has been on for more than two weeks

    If your Philips Air purifier has been showing a filter replacement alert for more than two weeks and the filter was not replaced, it will be locked and shut down. 

    If this is the case, please replace the filter.

    The back door is open

    Some air purifier models are designed to switch off when the backdoor is open. 
    If the back door is open, please try closing it and make sure it is properly closed. Your purifier should resume working now.

    If the above did not answer your question, please contact us for further assistance.
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