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    Philips Support

    Troubleshooting for pairing and connecting a Bluetooth speaker

    Published on 2018-03-19

    If you encounter problem with pairing or connecting your Philips Bluetooth speaker with your smart phone, try the following.

    • Make sure both the speaker and the smartphone are probably charged.
    • Check whether the speaker is already connected with another Bluetooth-enabled device. If it is the case, disconnect that device and try again.

    If the above does not help:

    • On your smartphone, delete the speaker from the device list under Bluetooth.

    Then, try to pair the speaker with the smartphone again. Below are some points to note.

    • Make sure to bring the speaker to pairing mode. (Refer to the user manual for the steps.)
    • Make sure the Bluetooth feature is enabled in the smartphone.
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