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    Philips Support

    My Sonicare toothbrush is not turning on

    Updated on 01 August 2022
    Is your Philips Sonicare Toothbrush no longer turning on or will not charge? The operational time for a fully charged toothbrush is between 2-3 weeks, based on 2, 2-minute brushing sessions per day. If there are no vibrations when you turn your toothbrush on, your toothbrush may have run out of battery and needs to be charged.

    Try the following to resolve this issue:
    • Place the toothbrush handle on the charger. Charge your toothbrush if the battery indicator light blinks or hear a beep. 
    • If you have not used your toothbrush for a month or more, leave the handle in the charger and check after 24 hours. You may not immediately see a charging indicator when you first place the handle on the charger.
    • Ensure you plug your toothbrush into a working socket to charge it. Charging times may vary per toothbrush model. See your user manual for more details. 

    Charger compatibility

    Your toothbrush may not turn on because it fails to charge if you are not using the original charger that came with your toothbrush. Ensure you use the original charger as not all charging bases are interchangeable

    The power button is stuck

    Toothpaste residue can build up in the gap around the power button causing it to get stuck and not turn on. Clean the power button and the surrounding area with a damp cloth to ensure it is free of debris. We recommend removing and rinsing the brush head underwater after each use to remove residue.
    Philips Power Button

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    If these solutions do not help you, please contact us.
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