Due to a technical issue in the operating system of certain Samsung devices (S9, S10, S20, Note 10, Note 20, and A70 devices), you may experience Bluetooth connectivity issues when linking ExpertClean (connected models) and DiamondClean 9000 toothbrushes to the Sonicare app.
Please follow the steps below to connect your Philips Sonicare toothbrush to the Sonicare app:
Please note: this action will need to take place each time you would like to connect to the Sonicare app.
Did these steps solve the issue? If not, please contact us for further assistance.