If your shaver is not turning on, the troubleshooting tips below may help you find a solution.
We recommend you follow the steps in the order listed below. In between steps, check to see if the issue is resolved before moving to the next.
It is possible that your shaver does not turn on because of a build-up of hair and debris around the shaving heads. This can prevent the blades from spinning properly and impact shaver performance.
To resolve this issue, thoroughly clean your shaver. For most Philips shaver models, it is possible to remove the shaving heads and clean both the shaving head and the holders separately. Note that the shaving heads and holders form unique sets, and each shaving head should be returned to the holder it came out of.
Some shavers will also display a cleaning reminder symbol (shaped like a tap or droplet icons) to let you know that the shaver needs to be cleaned.
Please refer to the video below for guidance on how to remove your shaving heads and replace them after cleaning. Note that shaver models differ and detailed cleaning instructions for your model can be found in the user manual.
If you have a rechargeable Philips Shaver, it is possible, that its battery has drained out. We advise you to charge your shaver and then try turning it on again. For details on how to charge your shaver, please refer to the user manual.
If your Philips Shaver is not rechargeable then it should be plugged in to a working electric socket while in use.
Another reason why your shaver might not be working is that it is not assembled correctly. Refer to your user manual for detailed instructions on how to reassemble your shaver or you can also see how to remove and put back the shaving heads in the following video.
Some Philips Shavers have a 'travel lock' function. If this is activated, the shaver does not turn on. Depending on the shaver model you have, you may see a 'lock' symbol blinking on your shaver to let you know that the travel lock is activated.
To deactivate the travel lock, press the on/off button of your shaver for three to five seconds. Now try turning the shaver on again.
If none of these tips help, your shaver may be damaged internally. We recommend that you request a repair or exchange for your shaver.