Consumer
Secure communications

FAQs for Philips Secure Communication Area

What is a secure communications area and why do I need to sign up?

Protecting your privacy is critical to Philips. We take our responsibility to protect the information entrusted to us very seriously and have implemented appropriate measures to protect the personal health information you share with us.  That is why we will only serve these messages to you through a secure communications area. You are probably familiar with this type of approach if you do online banking.

If you have any questions on how your privacy is managed, or for inquiries about your data, please go to www.philips.com/privacy where you can read more about our privacy program or submit any privacy-specific questions.

How is my health information protected?
Protecting your privacy is critical to Philips. We take our responsibility to protect the information entrusted to us very seriously and have implemented appropriate measures to protect the personal health information you share with us.  That is why we will only serve these messages to you through a secure communications area. You are probably familiar with this type of approach if you do online banking. If you have any questions on how your privacy is managed, or for inquiries about your data, please go to www.philips.com/privacy where you can read more about our privacy program or submit any privacy-specific questions.
What health information of mine does Philips have?
This depends on the Philips product you have, so examples are calories burned, height, weight and temperature.  We take our responsibility to protect the information entrusted to us very seriously and have implemented appropriate measures to protect the personal health information you share with us.  That is why we will only serve these messages to you through a secure communications area. You are probably familiar with this type of approach if you do online banking. If you have any questions on how your privacy is managed, or for inquiries about your data, please go to www.philips.com/privacy where you can read more about our privacy program or submit any privacy-specific questions.
I cannot remember if I created an account. How do I log in?
Please click on a link found in your Philips secure communications email. If the link takes you to a “username/password” log-in screen, you have already created an account. Please use your email address as your username.
I cannot remember which email address I used. How do I log in?
Please use the email address on which you received communication from Philips titled “You have a secure message”.
I tried to re-set my password, but nothing happened.
It may take up to 15 minutes for the reset password email to reach your inbox due to network latency.  If you do not receive the email after the stipulated time, please try the reset password link again.
I clicked through the email to log into my account, but there isn’t any place to write email address or password?
An error can occur in which the log-in fields do not appear. Try refreshing your browser to see if that eliminates the problem.
I do not remember my password.
Use the password reset link on the login page. An email with a link to reset your password will be sent to your inbox.
I received a message on the website that my email address is not valid.
Please make sure you are using the same email address from which you received communication from Philips. If you have forgotten your password, use the “forgot password” link.
I thought I registered already for DreamMapper – do I use the same log-in for these emails?
For data protection and other privacy purposes, these systems are separate. Please register for a new account in the secure communications area. You could use your same username (email address) and password for both if the fields are the same. If you have a question about the DreamMapper account or application, please contact your local Customer Service.
I have a question/issue about a Philips product that I am using. Who can I contact for answers?
Please contact your local Philips Customer Service group.