Products

Sonicare For Kids Sonic electric toothbrush - Trial

Built-in Bluetooth®, Coaching App, 2 brush heads & 8 stickers, 2 modes HX6362/02

Troubleshooting

I cannot connect My Philips Sonicare for Kids Toothbrush with the Sonicare App

Are you not able to connect your Philips Sonicare For Kids Toothbrush to the Sonicare App? You might want to use this instruction video or causes and solutions to solve this issue yourself.

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Sonicare For Kids App

The Philips Sonicare For Kids Toothbrush can only connect to the Sonicare For Kids App. Install and use the Sonicare For Kids App, not the Sonicare App. If you are using the Sonicafe For Kids App, make sure that you have the latest version of the app installed on your smartphone.

Smartphone operating system not updated

We support below smartphones and operating systems. Check to see if you have the latest operating system running on your smartphone.

  • Android smartphone that runs on Android 6.0 and higher
  • iPhone that runs on iOS 10.0 and higher

Toothbrush is turned off

Turn on your toothbrush by either removing it from the charger or pressing the mode button. The lights on the handle will illuminate to tell you that your toothbrush is turned on.

Bluetooth is turned off

Check to see if Bluetooth is turned on before opening the Sonicare For Kids App. If not, go to settings on your smartphone to turn on Bluetooth. on your smartphone.

Bluetooth is not pairing

Try to reset your Bluetooth network on your smartphone. Use below steps to clear the cache of your Android device or iPhone:

Clear Bluetooth cache on Android

  1. Go to Settings
  2. Select 'Application Manager'
  3. Press 'More' or the 3 dots in the upper right corner
  4. Select 'Show system apps'
  5. Select 'Bluetooth' or 'Bluetooth share'
  6. Select Storage
  7. Tap 'Clear Cache'
  8. Restart your phone
  9. Try to connect again following the steps on the Sonicare for Kids App

Clear Bluetooth cache on iOS

  1. Go to 'Settings'
  2. Select 'Bluetooth'
  3. Make sure that Bluetooth is on
  4. Under 'my devices' tap the 'info icon' next to the toothbrush
  5. Select 'Forget this device'
  6. Try to connect again following the steps on the Sonicare for Kids App

Other Bluetooth devices are interfering

Keep your Philips Sonicare Toothbrush away from other Bluetooth devices as this may interfere with the Bluetooth pairing. Try connecting your toothbrush again.

Please contact us if this did not solve the issue.

The information on this page applies to the following models: HX6362/02 , HX6321/02 , HX6392/02 .

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