Please check the following:
- Is your Wi-Fi signal strong enough in the room where the baby monitor is set up?
- Is the baby monitor switched ON and connected to a live outlet?
Please check the Wi-Fi status light on the baby monitor. If it is solid green, the baby monitor is connected to Wi-Fi. If it is solid red, it is not connected to Wi-Fi. You can find more information on what the Wi-Fi status lights mean in the online DFU
If you are using multiple baby monitors, make sure that the correct one is set to display video. This is indicated next to the name of the baby monitor in the left tray menu of the application.
It is also possible that 3 users are already viewing the baby. If you are an admin, you can always deactivate one of the other users at that point.