Sonicare DiamondClean Smart Sonic electric toothbrush with app

Personalized coaching, Smart brush head sensors, Smart brush head recognition, 5 modes, 3 intensities HX9957/38

Frequently Asked Questions

Can I return brush heads through the Sonicare Brush Head reordering service

You can make use of the Amazon return policy if you wish to return your Philips Sonicare Brush Heads that you received through the reordering service.

Troubleshooting

Power/ Charging / Battery life(4)

My Philips Sonicare Toothbrush is not turning on
My Philips Sonicare DiamondClean toothbrush does not charge
The battery of my Sonicare DiamondClean toothbrush is draining quickly
My Philips Sonicare DiamondClean toothbrush is not turning on

Noise(1)

My Philips Sonicare toothbrush makes loud noise

Vibration(1)

My Philips Sonicare Toothbrush vibration is less powerfull than before

Apps(2)

My Philips Sonicare App crashes during use
I cannot connect my Philips Sonicare Toothbrush with the Sonicare App

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