Frequently Asked Questions

Top-10 FAQs Top 10 FAQs

• Is my TV digital ready? Can it receive over-the-air digital broadcast channels?
• How to install channels automatically.
• How to connect PC through DVI to HDMI on TV?
• What problems will latest software solve?
• Headphone is not working.
• How to hook-up a cable or satelite set top box
• My set is dead, has no power, and/or the LED is flashing.
• How do I install and set up a CableCARD?
• What can I do to keep the MENU from popping up all the time?
• How to hook-up a DVD Recorder
• No audio when connecting to the accessory device using DVI to HDMI connection.

Before you buy (5)

• Is my TV digital ready? Can it receive over-the-air digital broadcast channels?
• How to lock/ unlock a channel.
• How to change my PIN CODE even if I have forgotten it.
• How to Lock/ unlock movie ratings.
• How to use the menu with the top buttons.

Getting started (6)

• How to install channels automatically.
• How to reset to FACTORY SETTINGS.
• Channels are skipped when using the 'CH+' or 'CH-' buttons.
• How to store Personal settings ( Sound and picture).
• How do I prevent my auto programming from being lost?
• Menu displayed in wrong language.

Use and Learn (34)

• How to connect PC through DVI to HDMI on TV?
• I do not have a picture and my screen is black?
• How to hook-up USB
• There is a Green Line on my Display and the picture is not centered.
• Television is not working, screen is black, blinking red led.
• When viewing certain channels, I sometimes get the message in the top right corner that reads, Channel unavailable.
• Short flickering lines appear on a blank screen before the picture and sound appears,each time when selecting in the AV menu , an accessory device playing back copy protected (HDCP) content
• What can I do to remove the black box covering most of picture?
• Red power light is on.
• How to hook-up a cable or satelite set top box
• My set is dead, has no power, and/or the LED is flashing.
• How do I install and set up a CableCARD?
• What can I do to keep the MENU from popping up all the time?
• How to hook-up a DVD Recorder
• What is RRT5 (Rating Region Table 5) and is my TV capable of receiving new RRT5?
• How do I connect my set to us Picture in Picture (PIP)?
• How to switch off the on-screen clock.
• How to hook-up a VCR
• How does AUTOMATIC PICTURE FORMAT work?
• Speckles, Lines, Color Distortion in Picture. (only plasma screens)
• Can I remove the black bars or make my picture fill the screen?
• What to do with the IR cable (or IR blaster) and port included with your FlatTV ?
• Picture format changes spontaneously.
• Closed Captioning (CC) is Scrambled.
• Television remains in standby after power is switched on.
• Cannot get out of DUAL SCREEN mode.
• How to use Closed Caption?
• Subtitles are not or only partly visible.
• Picture has poor or no color.
• Program information on top of screen does not appear when switching channels.
• Pixel plus, explanation and demo mode.: Turn pixel plus demo mode on/off.
• Pixel plus, explanation and Select pixel plus in the PICTURE menu.
• How to connect Games / Camera
• I get the message: HDCP Not Supported.

Software and firmware (1)

• What problems will latest software solve?

Troubleshooting (8)

• Sound occasionally disturbed by popping or ticking noise when connected to the accessory device using HDMI connection.
• I am having troubles with sound from my TV.
• Plasma display makes humming, buzzing or cracking sounds.
• Sound from external speakers does not match sound from television speakers.
• I hear a whistling noise when sound is muted.
• Why do I only get sound from one speaker?
• SAP (Separate Audio Program) not working.
• SAP (Separate Audio Program) not working. SAP not selected.

Parts and Accessories (1)

• Headphone is not working.

Troubleshooting (1)

• No audio when connecting to the accessory device using DVI to HDMI connection.