How do I fix a connection error when setting up my Philips Avent Connected Baby Monitor+?

If you experience pairing issues with the Philips Avent Baby Monitor+ app, read the troubleshooting tips below to resolve your problem. 

1.      Ensure you use a 2.4GHz Wi-Fi router, as this is the only range we currently support.

2.      Ensure your smart device and baby monitor are connected to the same Wi-Fi network.

3.      Make sure the baby unit is close to the Wi-Fi router when pairing.

4.      If the status light of the baby unit is slowly flashing red, the SSID or Wi-Fi Password is incorrect. Restart the set-up process and ensure you enter the correct passwords

5.      While connecting, if the status light of the baby unit turns solid red,

6.      Suppose the status light turns solid red while trying to connect. In that case, the baby monitor is successfully connected to the router but fails to connect to the internet.

7.      Ensure you have access to 2.4GHz Wi-Fi. Try to access other online apps to see if your internet is working. If the other apps do not respond, your internet may not be working. If your internet is working and the other apps function, it is possible that the server may be temporarily unavailable. Wait for 30 minutes and try to set up again.

8.      Check the display brightness if you cannot set up the monitor using the QR code. The display may disrupt the connection if too dark or too bright. Ensure the phone screen is bright enough and turn off the night mode. Adjust the phone display brightness and try again. Scan the QR code between a distance of 5cm to 15 cm.