- Cheeks
- Neck
- Forehead
- Jawline
- The area above your upper lip.
Philips Support
My Philips facial hair remover is not working
Published on 21 September 2023
If your Philips facial hair remover is not working or not removing facial hair effectively, please follow the troubleshooting steps below.
Note: Check your facial hair remover for signs of damage before each use. Signs of damage include a shaving head that is:
Note: Check your facial hair remover for signs of damage before each use. Signs of damage include a shaving head that is:
- Broken
- Tilted
- Dented
- Or has sharp edges.
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Your Philips facial hair remover is intended for use on your: -
If you do not clean your device regularly, you may experience decreased performance, or the shaving head may become blocked.
Unusual noises, declining performance, reduced battery life, less closeness, and hair pulling can all indicate inadequate cleaning.
To clean your facial hair remover:- Remove the protection cap.
- Blow on the shaving head to remove loose hairs.
- Use the cleaning brush to remove any remaining hair or debris on the shaving head.
- Twist the shaving head counterclockwise to remove it.
- Blow or brush away any hair that has built up inside the shaving head.
- Blow or brush away any hair inside the hair chamber at the top of the handle.
- Place the shaving head back onto the device and twist it clockwise to reattach it.
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Using an incorrect technique can reduce shaving performance and lead to suboptimal results and increased skin issues.
For best results:- Move the shaving head in small circular motions over your skin. This ensures that you catch hairs growing in all different directions.
- Hold the shaving head firmly against your skin, but don't push too hard. The shaving head should not cause an indentation when it's in contact with your skin.
- Keep the device moving so it does not remain in contact with the same area for too long. Avoid going over the same area of skin repeatedly.
- Apply moisturizer or a mild, alcohol-free balm after using your hair remover.
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A low battery may result in poor shaving results, hair pulling, or skin irritation. Replace the battery when the performance of the device begins to decline. -
If you have followed the steps above and you are still not satisfied with the results provided by your Philips facial hair remover, please contact us .
