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Philips products are designed and manufactured to the highest standards and deliver high-quality performance, ease of use and ease of installation. If you encounter any difficulties while using your product, we recommend that you first consult the user manual or the information in the support section of this website, where (depending on the product type) you may find a downloadable user manual, frequently asked questions, instruction videos or a support forum.
In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. in the intended environment). For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product.
If you offer your product for service in the USA, but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you purchased the product.
This warranty policy only applies to consumer products. For professional products the warranty terms of the sale- or purchase agreement applies.
The warranty period in the USA for the product categories mentioned in the heading of this warranty policy is 12 months, with the following exceptions:
Product category | Warranty period |
Monitors | 48 Months Advance Replacement |
Refurbished Monitors | 90 Days Repair |
Automotive car lamps are “wear and tear” products, so the legal warranty period does not apply | We still offer a warranty period as follows: |
· Xenon Lamp | Warranty is 2 years or 30 000 Miles whichever is shorter |
· Standard Halogen, Hiper and Signaling lamps | Warranty is 1 years or 15 000 Miles whichever is shorter |
· High performance Halogen (Vision, VisionPlus, CrystalVision, CrystalVision platinum, NightGuide platinum, CrystalVision ultra, X-tremeVision upgrade lamps) | Warranty is 3 months or 3 750 Miles whichever is shorter |
· LED Fog and Powersports | |
· LED Accessories | |
Water Care | |
· Water purification and filtration devices (excl. replacement filter) | 24 months |
· Water dispensers and drink makers (excl. replacement CO2 Cylinder) | 24 months |
Door locks | 24 months |
The warranty period starts on the date of purchase as stated on your proof-of-purchase and expires at the end of the period indicated in the section “Warranty period” above. If you require service but you lost your proof-of-purchase or the retailer is unknown to Philips (e.g. a seller on an on-line auction channel), the warranty period shall be deemed to have started three months from the date of manufacture indicated on the product or derived from the serial number. If you require service for products without production date or serial number on the product a valid proof-of-purchase is required.
Where a repair is not possible or not commercially viable, Philips may arrange for a new or refurbished product of similar functionality, or do a refund up to full purchase price of the product plus tax (subject to terms and conditions). After a repair, firmware upgrade or replacement the warranty period will continue from the date of the original purchase.
The warranty does not cover consequential damages (including but not limited to loss of data or loss of income), nor compensation for activities done by yourself, such as regular maintenance, installing firmware updates or saving or restoring data.
The warranty excludes, or does not apply:
In order to avoid unnecessary inconvenience, we advise you to read the user manual carefully and/or consult the support section of this web site before contacting your dealer or Philips. To obtain service within the warranty period please contact the consumer contact center via one of the contact methods indicated on this web site. When your product is no longer within warranty, in some countries, you can contact the nearest authorized service center directly. If available, you can find the addresses of the service centers on this website.
To be able to help you efficiently when you contact Philips or its service partners please have available:
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