IMPORTANT: Please DO NOT reformat your GoGear with Windows Media Player or Windows Explorer - only use the GoGear Device Manager.
Connect the GoGear to the power supply with the AC/DC adapter.
Launch the Device Manager by right clicking the Device Manager icon on the task bar of your PC.
IMPORTANT: All music & content of your GoGear will be erased once the factory setting is restored.
Select the REPAIR tab in the Philips device manager dialogue box; click Repair and Yes to confirm and start the repairing of the unit.
At the end of the repair process, a dialogue box will pop up saying that your device has been successfully repaired. Click OK to complete the repair.