LatteGo
If you cannot remove the brew group, the machine is not in the neutral position.
Follow the steps below in order to be able to remove the brew group.
1. Replace the coffee grounds container and the drip tray and close the service door.
2. Switch the machine off. Wait until it is completely switched off and you hear no more sounds (this can take up to 15-20 seconds).
3. Switch the machine back on. Wait again until it is completely switched on and you hear no more sounds.
4. Remove the coffee grounds container and the drip tray, open the service door and try again to remove the brew group.
Never remove the brew group during descaling. Always finish the descaling process first.
If you cannot insert the brew group, the machine and brew group are not in the neutral position.
Follow the steps below to set the machine and brew group in neutral position:
1. Replace the coffee grounds container and the drip tray. Close the service door, but leave out the brew group.
2. Switch the machine off. Wait until it is completely switched off and you hear no more sounds (this can take up to 15-20 seconds).
3. Switch the machine back on. Wait again until it is completely switched on and you hear no more sounds.
4. Set the brew group to its neutral position. Watch the movie below for instructions.
5. Remove the coffee grounds container and the drip tray, open the service door and try again to insert the brew group.
If the milk carafe is not frothing the milk, there can be various causes and solutions.
1. The parts of the milk system are dirty.
Detach all parts of the milk system, including the tubes, and clean them.
2. The milk tube is not properly connected to the frothing element or cappuccinatore.
Attach the milk tube properly to the frothing element or cappuccinatore.
3. The milk is not cold.
It is best to use cold milk directly from the refrigerator at a temperature of 4 degrees.
4. You’re not using the correct type of milk.
Semi-skimmed or full-fat cow's milk, soy milk and lactose-free milk have been tested and proven to give good froth.
Sounds are normal when using your espresso machine. If you hear unusual noises, discover here what could cause this and how to easily resolve it.
Loud noise during grinding might be caused by:
1. A blocked coffee funnel.
Unblocking the coffee funnel might solve the problem. Follow the steps in the support movie* how to clean.
2. The grind setting is set to the finest grind.
Adjust the grind setting to a courser grind. Follow the steps in the support movie* first time use and how to customize settings.
Loud noise during rinsing or brewing might be caused by:
1. Coffee beans/particles trapped under the water tank and air is drawn
Remove the water tank and remove any beans/bean particles located in the water tank compartment area. Follow the steps in the support movie* how to clean.
2. The brew group is clogged by dirt or not well greased
Remove the brew group and rinse it under the tap, grease if needed. Follow the steps in the support movie* how to clean for cleaning instructions and how to insert and remove the brew group.
3. The machine needs to be descaled.
If you have not descaled the machine in a while or postponed it a few times, it is now time to descale the machine. Only descale the machine with the Philips/Saeco decalcifier. On the descaling page you can find the correct instructions for your machine.
4. When using an AquaClean/Brita filter
The filter was not prepared properly before installation or might be clogged.
Switch off the machine. Remove the filter and try again to brew a coffee. If this works, make sure the filter is prepared properly before placing it back, see movie how to prepare the AquaClean filter. Place back the prepared filter and brew a coffee. If this still does not work the filter might be clogged and needs to be replaced.*The support movie is applicable for all Full Automatic Espresso machines, not only the mentioned models.
E01
The coffee funnel is blocked by ground coffee.
To unblock the coffee funnel;
1. Take out the brew group and clean the coffee funnel with a spoon handle.
2. If there is no pre-ground coffee funnel, insert the spoon handle into the coffee funnel from below.
E03
The brew group is clogged or has not been properly greased.
1. Rinse the brew group with fresh water, paying particular attention to the filter.
2.Grease the brew group as described in the cleaning and maintenance section.
E04
The brew group is clogged, has not been properly greased or is not locked in position.
1.Rinse the brew group with fresh water, paying particular attention to the filter.
2. Grease the brew group as described in the cleaning and maintenance section.
3. Replace the brew group and make sure it is locked into place. You hear a soft click when it is correctly inserted and locked.
4.Switch the machine off and back on.
E05
As there can be multiple causes, please contact our Consumer Care Center for assistance.
E14
If the coffee grounds container is emptied while the machine is switched off, the coffee cycle counter is not reset and the ‘empty coffee grounds container’ message does not disappear.
To make the message disappear:
• Remove the coffee grounds container while the machine is switched on, wait at least 5 seconds and then reinsert it.
If the descaling light is still on then most probably you have not rinsed the machine with sufficient water after the descaling cycle was completed.
Rinse your machine using another full tank of water.
If you stopped the descaling procedure by switching off your machine and you don’t know how to resume, please contact our Consumer Care Center for assistance.
We found {number} products that are available outside your country, so local promotions may not apply.
Show productsFound {number} products
Found your model, but...
This product is not available in your country, but we found one in another country
Please select your model based on the last 2 digits of your product number shown in blue.
Found your model!
foundation-catalog.se01c-prx-search.search-sub-heading7
This product is available in another country. You might not get all of the services available
If this is the correct one, please select it below. Otherwise, search again.
If the coffee is getting watery, there can be various causes and solutions.
If only a few drops of coffee are being dispensed, there can be various causes and solutions.
The coffee funnel is blocked by ground coffee.
To unblock the coffee funnel;
• Remove the brew group and clean the coffee funnel with a spoon handle.
• If there is no pre-ground coffee funnel, insert the spoon handle into the coffee funnel from below.
If your espresso machine does not switch on when you press the power button, there can be various causes and solutions.
Connect to an another power socket
Check if there are too many appliances connected to the power supply group. Try to connect the machine to another power socket.